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Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 18124
Experience:  Over 16 years of experience installing and repairing electronics.
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My SX700HS loses the date stamp when using digital zoom. Of

Customer Question

My SX700HS loses the date stamp when using digital zoom. Of course, I can choose not to use digital zoom but it is convenient some times.
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Pete replied 2 years ago.
Hi there,
The digital zoom enlarges or shrinks the image using a software process so unfortunately it is not possible to avoid cutting off the digital time stamp when using the digital zoom feature.
Customer: replied 2 years ago.
That analysis makes sense however, where the date stamp should be there is a grey patch in the image.
Expert:  Pete replied 2 years ago.
Could you attach an example so I may see?
Customer: replied 2 years ago.
See attached photo.
Expert:  Pete replied 2 years ago.
Ok, that is interesting - it looks like a glitch in the camera's software, where it places a grey placeholder for the date stamp, however the date stamp cannot be inserted.
Customer: replied 2 years ago.
Is there a firmware upgrade available?
Expert:  Pete replied 2 years ago.
No, I just checked and there is currently no firmware update available for this camera.
Customer: replied 2 years ago.
Any more comments about the sampe image? Does it offer any more clues to the cause?
Expert:  Pete replied 2 years ago.
No, it shouldn't be there so it seems that the camera is expecting a date stamp and creates the grey placeholder, but no date stamp is available to be imprinted there.