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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10910
Experience:  8+ years of professional experience
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I have a canon 5d. I opened the battery door and a piece of

Customer Question

I have a canon 5d. I opened the battery door and a piece of metal from the inside too of door fell off and won't snap back on. I can get the led screen on the top of the camera to come on but the menu screen on the back of the camera will not come on.
Can you help me?
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.
That may be the spring that holds the door shut, or that propels the catch, into place when the door is shut, that keeps it closed.
A crude thing to do for such a problem (the battery door not holding itself shut) is to place a postal rubber band or two over the camera, holding the door shut.
Your camera may have to be repaired. The question is, would you have to pay for the repairs yourself? (Fitting the metal piece or spring back into place may not be possible, if it actually broke off.)
How old is the camera? in months or years since you bought it.
Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?
Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?
Has it ever been subjected to a humidity higher than 85 % or gotten wet ?
Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?
If the answer to those questions is 'No' except for the question about its age, and if its age is 'less than one year from purchase date', then repairs to your camera would be done for free by Canon under warranty terms.
Contact Canon at 1-800-OK-CANON or else use this online form:
If you need further advice on this, let me know, please. Thanks.