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Michael Hannigan
Michael Hannigan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 11697
Experience:  25+ Years Experience in Computers and Electronics
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VIXIA HF R62 fails to install on windows 7

Customer Question

VIXIA HF R62 fails to install on windows 7
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Michael Hannigan replied 2 years ago.
Hello. My name is***** can help you with your question. If it's been a while since you purchased the camera or since it has been packaged, the software that is with it may be outdated. What I would suggest doing is going to the following page to download the latest software and drivers for your operating system. Once you get to the page just click on software and drivers and then if your operating system is not already selected in the drop-down, selected and then expand the software section. Underneath that you will see the available options for the download of the software. If you do that and you still have problems, please let me know and also let me know exactly where it stops and what error it gives you. Hopefully though, this will work.