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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 11046
Experience:  8+ years of professional experience
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I have a canon powershot SX400 IS. I can't. Hear The sound

Customer Question

I have a canon powershot SX400 IS. I can't. Hear The sound when playing back video. I checked the. Volume in the settings menu. the startup is all white the operation is all white the self-timer volume is all white and the shutter volume is all white is there something I'm missing to hear the volume when my video is played back
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. Try playing back video clips with audible environment, on a computer after transfering the video clip file to the computer. If it has no sound there, that's indicative of a defective microphone perhaps, if it has sound when played back on the computer, then you have a defective speaker on your camera.You might try a factory settings reset - but most probably, from my experience, you have a defective built-in microphone on your Canon camera. (Note: it seems this device cannot use an add-on microphone.)Did the sound on videos work previously? If the sound did not previously work on playback of recorded video, on this camera, then there's one last possible fault:Maybe your model of camera is without a built-in microphone. From its spec.s, it seems it has no port on it for an add-on microphone. I suspect this would be owing to the camera really being designed only for still photography... which can't use a microphone. If it is a hardware problem in the camera... there's this, in the way of efforts to get it working again:Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again. How old is the camera? in months or years since you bought it.Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?Has it ever been subjected to a humidity higher than 85 % or gotten wet ?Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?