How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rusty Your Own Question
Rusty, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5909
Experience:  Over 20 years electronics experience. Let my expertise help solve your problems.
Type Your Camera and Video Question Here...
Rusty is online now
A new question is answered every 9 seconds

The PC AUTO SAVE option is greyed out on my S9900W camera.

Customer Question

The PC AUTO SAVE option is greyed out on my S9900W camera. How can I connect to my router to use the auto save application om my desktop PC?
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Rusty replied 2 years ago.
Hello, my name is Rusty. I can help you. The camera must be connected to your router. There are a series of steps to take, to make sure your camera communicates with your network. Click here. Notice that you must do the work on your computer first, then you can connect your camera. Let me know if you have any trouble.
Customer: replied 2 years ago.
I get the Manual Setting dialog displayed. But step 3 - select PC AUTO SAVE on camera is not available (greyed out)
That is my problem
Customer: replied 2 years ago.
Therefore I cannot enter the router details
Customer: replied 2 years ago.
Do you have an answer for me?
Expert:  Rusty replied 2 years ago.
Hi, sorry for the delay. I had computer problems. All is well now.I see where the directions are messed up. First, connect your camera to your network by going to the wireless settings in setup. Select your network, enter your password, and connect. Once you are connected, the PC Auto Save function will be available.