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The jog dial on my Sony HX100v does not function any longer.

How can I repair it?...
The jog dial on my Sony HX100v does not function any longer. How can I repair it?
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Customer reply replied 3 years ago
Hello ......
Answered in 15 minutes by:
12/7/2014
Shahid
Shahid, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 13,311
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- What happens when you turn the mode/ jog dial on camera?
- Is it off of camera or still intact?
Thanks.
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Customer reply replied 3 years ago
No matter what mode the camera is in, the jog dial will only move plus-or-minus one position. It does not allow the full range of adjustments. The jog dial is fully intact.
OK, so jog dial moves just one step either way and doesn't rotate fully for all options on it, is this correct?
- If so, are you looking to repair the camera yourself and can take apart camera safely?
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Customer reply replied 3 years ago
Sorry for the delay in reply; I've been out-of-town.
I would hope to repair the camera myself. I've often worked on electronic items; however, I would need some instruction on gaining access to the necessary areas for repair and guidance on what to do. I look forward to your assistance. Thank you.
Thanks for the info.
You need to have related service manual which has details/ exploded views about safe disassemble of camera to replace jog dial part, I can provide you part number info about jog dial and have to offer additional services which cost bit more money, as per website rules, to provide service manual copy, feel free to ignore additional service offer if you don't want to get service manual copy.
Thanks.
Shahid
Shahid, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 13,311
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Shahid and 87 other Camera and Video Specialists are ready to help you
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Customer reply replied 3 years ago
Please provide part number and how to obtain it (and approximate cost). The pertinent service manual/exploded views information will be quite helpful. Is there a possibility that there is something more than the jog dial causing the problem. When the wheel is depressed and rotated, I can hear the usual clicking associated with changing the settings; however, it does not continue to make any changes beyond the first one. And, I can toggle back and forth between the two settings.
Thanks for accepting additional services offer.
Required jog dial part number is ***** follows..
1-489-561-11 SWITCH BLOCK, CONTROL (SW61970) and this part is marked as item #158 on page-15 (2-6) of service manual, please check following link to download related service manual copy...
I trust my input will help you out. Please feel free to respond if you have any additional questions.
Regards,
Shahid.
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Customer reply replied 3 years ago
Shahid:Thank you for your reply; however, no link for the service manual was provided.
ah OK, I put the link in private portion of answer that some how not appeared to you, please check the same link below..
http://www.mediafire.com/view/i6a6ggav8bbzdb1/DSC-HX100V_983457733.pdf
Please reply back if there is any trouble in downloading the file and I'll remove it from server after 30 minutes.
Thank you.
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Just to add more info, required part is available at following supplier..
https://www.partstore.com/Part/Sony/Sony/148956114/New.aspx
Thank you.
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Customer reply replied 3 years ago
Shahid:Thank you. I have the files and the part supplier info. I hope to order to the part and to work on the camera over the next few days, as time permits. I will be back in touch when I need further guidance on any next steps.
Nice, please take your time and feel free to post follow up question, I'll happily reply as soon as possible.
Thank you and good luck!
Shahid.
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Shahid, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 13,311
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Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

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