Camera and Video
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Lens is not moving,is flush with body of camera
Look carefully between the lens and the camera body for any sand, dirt or any damaged etc.Try turning the camera with the lens facing down and shake to dislodge anything stuck and try removing batteries and memory card, wait 5 minutes and refit the battery only And let me know the result....
Unfortunately,what you are saying indicate that the problem seems to be with your camera internal lens mechanism that's why you are facing this type of problem.
Is your camera under warranty ?