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Have had my Olympus SZ-11 for 3 months. All of a sudden I…

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Have had my Olympus SZ-11...
Have had my Olympus SZ-11 for 3 months. All of a sudden I get this zoom error what do I do?
Submitted: 6 years ago.Category: Camera and Video
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Answered in 1 hour by:
4/22/2012
Camera and Video Technician: Roger, Camera and Video Technician replied 6 years ago
Roger
Roger, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,161
Experience: 12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.
Verified
Readyrmca :

Hi, my name is ***** ***** it would be my pleasure to help with your issue today.

When you power on the camera it goes through a start up process where the lens goes through it's full range of motion. If it meets the slightest bit of resistance during this time, it will go into this "lens error" state. It only takes one grain of sand to cause this to happen. Here's a few steps you can try at home to clear the error.

1. Power down the camera, remove the batteries, memory card, and any other accessories that may be removable and let it sit for a few minutes. Then re-install new or verified fully charged batteries only and try powering it on. If you get the same error continue on.

2. Look down the barrel of the lens. What you are looking for is the tiny gap where the lens and the camera body meet. If the gap is larger in one area than another, then press gently where the gap is the largest and listen for a click.

3. Using canned air, blow out the area where the lens and the camera body meet. Use short bursts of air and do this with the lens facing downwards. It only takes one grain of sand to cause this error.

4. If nothing seems to be working, and only if the camera is out of warranty should you try this last method. I know it sounds low tech, but it actually works more often than anything else. Power on the camera and as it's powering on, strike the bottom of the camera on a hard surface (desk, palm of hand, carpet). You may have to do this several times at different angles, each time power cycling the camera.

Readyrmca :

Since your camera is only three months old, it is still under warranty and as long as it doesn't show any visible signs of impact from being dropped, Olympus should repair it free of charge. If the above steps don't work for you, here's a link to the Olympus warranty support page so that you can get the process started to get it repaired under warranty.

Readyrmca :

Olympus support

Readyrmca :

Hope this helps. Please don't forget to accept and leave positive feedback if I've been helpful. Thanks!!!

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Roger, Camera and Video Technician
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