Camera and Video

Ask a Camera and Video Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Camera and Video
This answer was rated:

How Can I Get Pictures I Took With My Samsung Sch-u370 On To

My Pc?...
How Can I Get Pictures I Took With My Samsung Sch-u370 On To My Pc?
Ask Your Own Camera and Video Question
Answered in 44 minutes by:
9/23/2011
Roger
Roger, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,135
Experience: 12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.
Verified

Readyrmca :

Hi there. My name is XXXXX XXXXX it would be my pleasure to help with your issue.

Readyrmca :

If you connect your phone to your computer using the supplied USB cable, do you get any prompt from the camera to set it to USB or Mass storage mode?

Customer:

Hi, No, no prompt...

Readyrmca :

Ok. Did you get any kind of indication from the computer that the phone was connected. (beep/autorun window)

Customer:

No, it only starts to attempt to download things from my PC music library onto the phone, y'know - the phone starts connecting w/ internet. I did download something onto my PC earlier though when I hooked the two up. A program from samsung.com - forget the name of it.

Readyrmca :

Ok. According to the Samsung website from what I could see it seems like you have to remove the card from your phone and use a card reader to get the pics off the card. I have a Samsung Galaxy, and when I connect mine it asks me if I want to set it to mass storage mode.

Readyrmca :

have you tried going to My computer and see if a removable disk shows up there

Customer:

No removable disk showing up - but I have no file labelled 'my computer' on my PC. It may go by another name on my gateway pc?

Readyrmca :

Is it windows 7

Customer:

windows vista...card reader is not an easy option I would assume????

Readyrmca :

in vista it would just be called computer instead of my computer. To get to it you would go to the windows icon at the bottom then select computer from the list on the right.

Readyrmca :

The card reader would be the easiest way to do it. You can get a card reader at most any store that sells electronics for around $10 US

Readyrmca :

Then your card would show up in computer as a removable disk for sure.

Customer:

aaaaarrrrggghhh...i shoulda found this out before going on vacation i suppose - though verizon rep. told me i could do it w/ a usb cord (???)

Readyrmca :

Did you check in computer to be sure that it wasn't showing up there. Also, check your laptop. There is the possibility that your laptop has an SD card reader built in

Customer:

all that shows in 'computer' is OS and D drive/cd drive...

Customer:

though on the laptop characteristics sticker it shows 'multi-in-1 card reader' ...

Readyrmca :

Ok. then you do have a card reader built in

Readyrmca :

Did you phone have the card installed when you bought it, or did you install the memory card?

Readyrmca :

There should have been an adapter with either the phone when you bought it or the card. The card in your phone is a micro SD card. The slot in the computer will most likely only accept an SD card, so you will have to remove the card from the phone and insert it into the SD card adapter.

Customer:

I have no adapter with me that came w/phone. the card was installed when i bought the phone. are you saying there is an outlet on the phone that will accept card as is?

Readyrmca :

The phone uses a Micro SD. The computer will only accept a standard SD. In the box with the phone when you bought it should have been an adapter to put the micro SD card in so that it could be read in a standard SD card slot like the one in your computer.

Customer:

I am s.o.l. then as box is in US, I am in Italy....

Readyrmca :

You should be able to get a Micro card adapter for almost nothing. They cost about $2 in the US. Any store that sells electronics in Italy will have the card adapters

Readyrmca :

I'm not sure of the price over there

Customer:

okay, i'll try that tomorrow. midnight here now though...i did open phone tho and only saw the battery, no card which could be removed....

Readyrmca :

It's usually in the side of the phone under a tab.

Readyrmca :

It could be that your phone doesn't have a card in it at all and the pictures that you've taken are in the internal memory of the phone. If that's the case, then you'll have to get a card to transfer the images to before you can move them to your computer. You cannot move pictures from the internal memory of the phone to a computer

Readyrmca :

The card slot is on the side of the phone under a tab that should be labeled micro SD

Readyrmca :

If there's no card in the slot then you will have to get one before you can transfer your images to your computer.

Readyrmca :

Hope this helps. Please don't forget to accept and leave positive feedback if I've been helpful. Thanks!!!

Customer:

ok, thanks...

Roger
Roger, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,135
Experience: 12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.
Verified
Roger and 87 other Camera and Video Specialists are ready to help you
Ask your own question now
Thanks for the accept and the bonus. Let me know if there's ever anything else that I can do to assist you.
Ask Your Own Camera and Video Question
Ask Roger Your Own Question
Roger
Roger
Roger, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,135
2,135 Satisfied Customers
Experience: 12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Roger is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

5,053 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

2,135 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,065 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

539 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

533 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
I have a zs60 camera When i transfer my videos to my iMac it
i have a zs60 camera When i transfer my videos to my iMac it is only uploading 1 to 4 seconds Can you help me to find out why the entire file in not uploading … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I need to know where i can send a DMC TS5 purchased in ssint
I need to know where i can send a DMC TS5 purchased in ssint maarten dutch west indies for repairs it is a waterp[rtoof camera and i sent it to royal for repairs and they dont work on them I am totall… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Power light comes on but screen remais black. 3-4 years old
twice Friday night filming it didn't come on so I shut it off and some minutes later it came on and worked fine. Last night it worked fine in playback mode. This morning i want to download to computer and video won't come up - screen black - even though power light is on. i have two batteries and same with both … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I get an error message 5100 but there is NO paper
I get an error message 5100 but there is NO paper malfunction … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
My canon camera chip won't download to my computer keeps
my canon camera chip won't download to my computer keeps saying value for registry? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
My canon power shot S3IS suddenly shows an almost out on the
My canon power shot S3IS suddenly shows an almost white out on the picture screen. I have been exploring the settings but I,m not sure whether it's a light metre malfunction or a camera setting. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I have an older Nikon D3000 digital camera. I was shooting
I have an older Nikon D3000 digital camera. I was shooting and suddenly got an error message on the monitor saying "Error! Press shutter release button again." I've done that, following the directions… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
Not very good at all the settings for my canon powershot
Hi, not very good at all the settings for my canon powershot sx110 is....I bought it for taking pics of my puppies and dogs, but getting mostly unusable pics because they are sooo blurry....how do I s… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I have a Nikon prostaff 3 rangefinder, where can I get it
I have a Nikon prostaff 3 rangefinder, where can I get it repaired and what would be the cost? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
Have a Nikon D3300 and am wondering how to take sports
Have a Nikon D3300 and am wondering how to take sports photos (football) without having any blurry photos. Lens is 70-300mm … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,053 satisfied customers
I have a Panasonic HDC-HS60 high def video camera that needs
Hi, I have a Panasonic HDC-HS60 high def video camera that needs to be repaired. It plays back ok but after approx. 13 seconds the record mode and photo mode freeze and won't do anything until I remov… read more
Louie
Louie
Camera and Video Technician
Associate Degree
539 satisfied customers
My V380s camera won't connect to wifi. Model
my V380s camera won't connect to wifi JA: What's the exact make and model of the camera? And can you guesstimate how old it is? Customer: model FV-A36078-960PH JA: What happened right before this popp… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I have a Coolpix S3700 that the shutter has quit working on.
I have a Coolpix S3700 that the shutter has quit working on. Is there someplace I can get it repaired? … read more
Louie
Louie
Camera and Video Technician
Associate Degree
539 satisfied customers
I have a Olympus VN-960PC digital voice recorder from about
I have a Olympus VN-960PC digital voice recorder from about 2011. I have a two grandchildren' voice recordings on it and I want to transfer the recordings from there to my laptop (which is now Windows… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
506 satisfied customers
I have a panasonic lumix 10 x-DMCTZ3 with a damaged rear
Hello, i have a panasonic lumix 10 x-DMCTZ3 with a damaged rear view screen due to impact---any idea as to coast to replace ? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
My question is about my Canon MX920 printer/fax machine. I
Hello, my question is about my Canon MX920 printer/fax machine. I can send faxes but cannot receive them. I tired the test number(###) ###-####and the phone rings and my answering machine which is not… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
I am not sure what is wrong with my Pentax K100D. A family
I am not sure what is wrong with my Pentax K100D. A family member borrowed it and when it came back to me it won't take pictures. The lens "adjusts" and the flash goes off, but no picture is taken. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I have the Canon G10 Powershot Camera. Having taken some
I have the Canon G10 Powershot Camera. Having taken some videos, I wanted to view and edit them on my computer. Normally when I use my other camera (Fuji) I have no problem importing the video into "W… read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x