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Himadri, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2832
Experience:  Bachelor's Degree
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Digital camera, Panasonic DMC-ZS8, has focus error problems,

Customer Question

Digital camera, Panasonic DMC-ZS8, has focus error problems, was turned on in the case and the lens tried to extend.  I believe the focus alignment is now wacked. Display says "System Error (Focus). Any instructions on fixing this myself? My guess would be to open it up, discharge the flash capacitor, then physically re-set the focus? is this correct? know of any instructions on line? I this something I should try?
Submitted: 5 years ago.
Category: Camera and Video
Expert:  Himadri replied 5 years ago.
Welcome to Just Answer My name is XXXXX XXXXX I will be assisting you today to resolve or identify Your Problem.

Look carefully between the lens and the camera body for any sand, dirt or any damaged etc.Try turning the camera with the lens facing down and shake to dislodge anything stuck and try removing batteries and memory card, wait 5 minutes and refit the battery only and let me know the result.
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Customer: replied 5 years ago.
It is not a dust or sand issue. There are several website that address problems like this but none that go detailed enough. This camera is almost brand new and I've had this happen twice with another camera in the past. I had to send it in, wait 8 weeks and pay over a hundred bucks just to get someone else's camera back. The next time I sent it to a local camera repair store, got it back faster, but had a more expensive bill. My question is if you know of a link to a page that shows how a very good tinkerer like me might repair this himself.
Customer: replied 5 years ago.
Relist: Other.
in hind sight I pushed the button saying I was satisfied thinking it was the button to continue my conversation with the Expert. I then wrote a clarification about how his answer was not what I needed, Then while waiting for a response as dialogue cam up saying the "server" quit. I have not heard back since.
Expert:  Himadri replied 5 years ago.
Try forcing the camera lens but be careful while doing this if something goes wrong your camera our lens can be damage

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on and let me know the result.
Customer: replied 5 years ago.
Himadri, Thanks for your reply. The lens opens, extends, and retracts just fine. Just the focus remains blurry on the back video screen when first turned on, then the video screen goes white and says "System Error (Focus)". Is this some sort of electronic or physical registration problem? What do you think? Can you give me notes on how to fix this?
Expert:  Himadri replied 5 years ago.
Unfortunately what you have described indicates that the problem seems to be with your camera internal lens mechanism thats why your are facing this type of problem so please contact Panasonic service center because this type of internal lens mechanism repairing is not possible at your home.I apologize for this inconvenience.
Customer: replied 5 years ago.

Your help was just fine. it just took us a few conversations for me to help you understand the camera's problems. This was my first time to use you guys or a service like this. I wish I hadn't pushed the "Accept Answer" button as my credit card was charged when I did. I thought I'd need to push it in order to keep talking to you. In the end, I was not able to get an answer of how to fix my camera myself and feel my $16.00 should be refunded to my credit card. Please speak with your manager and let me know is this will happen?


Expert:  Himadri replied 5 years ago.
If you want to refund then please open the link below.....................

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