Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

I dropped my Canon Power Shot SD1400 IS and now when I turn…

Customer Question
I dropped my Canon Power...
I dropped my Canon Power Shot SD1400 IS and now when I turn it on I get a lens error message and the camera turns off
Submitted: 7 years ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 4 minutes by:
11/26/2010
Camera and Video Technician: Russell A., Camera and Video Technician replied 7 years ago
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,326
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Verified
Hi,

The fact that the camera turns on is a good sign. It may only require a small amount of physical manipulation to realign. Lens errors are a common problem. Dirt can get into the gears or the lens can become misaligned from being carried in pockets, purses or from impact, like yours. With newer cameras I am usually hesitant to suggest these options since they include some more extreme procedures that may cause further damage if not done correctly, but, since yours was dropped and there is no chance of warranty repair, they may save you an expensive repair bill. The three links below give step by step DIY instructions on troubleshooting and attempting to fix this problem. The lens structure of these compact cameras is the same so the examples do apply to this unit. These procedures are effective about 60% of the time. Click on or copy and paste the links into your browser.

http://www.e18error.com/repair.html

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

http://www.fixya.com/support/t102982-e_18_problem


Note: Considering the age and present value of this camera, paying the cost of having it repaired , approximately $105 - $135 really depends on how attached to the camera you are. The standard "rule of thumb" is if the repair cost is greater than 50% of the value of the camera, it is not worth it. A used or refurbished Powershot SD1400is can be purchased for about $75-$145 and a new one (with warranty) for around $200.

If, and only if my answer to your question is helpful, please click the green Accept button and leave Positive Feedback. Thank you
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,326
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Verified
Russell A. and 87 other Camera and Video Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell A. Your Own Question
Russell A.
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,326
6,326 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Russell A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

6,326 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

1,079 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

547 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
I have a Canon Power Shot SD1400 IS Digital ELPH camera. I
I have a Canon Power Shot SD1400 IS Digital ELPH camera. I have had it several years and am sure it is out of warranty. Recently, the extendable/retractable lens has stopped working. It gives me a mes… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have owned the Canon Power Shot N100 months and dropped
I have owned the Canon Power Shot N100 for 5 months and dropped it today. The unit turns on and lense extends, but the error message displayed on the screen says= LENS ERROR- will shut down automatica… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
G9 canon sure shot dropped when wife fell, continued to work
G9 canon sure shot dropped when wife fell, continued to work for 2 days then abruptly ceased to function. can you service this camera for less than $100?… read more
Neil
Neil
Camera and Video Technician
Associate Degree
1,079 satisfied customers
I have a power shot sd1400 and I went to turn it on and I got
I have a power shot sd1400 and I went to turn it on and I got a "lens error " message. What can I do? It has been working perfect.… read more
Freddy M.
Freddy M.
Camera Video Tech
Vocational, Technical or Trade Scho
536 satisfied customers
I have a Canon PowerShot SD1400 IS Ixus 130 camera. I dropped
I have a Canon PowerShot SD1400 IS Ixus 130 camera. I dropped it and memory card fell out. Now I get a lens error message but it doesn't re-set… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
i have a elph 100 hs power shot camera with the lens stuck
i have a elph 100 hs power shot camera with the lens stuck open it was dropped in water - it was immediately retrieved - completely dryed - when i turned it on the lens came out stuck that way - got a… read more
Andy
Andy
Design Engineer
MS Electrical Engineering
8 satisfied customers
I dropped my camera and the lens is stuck out the error i get
I dropped my camera and the lens is stuck out the error i get is "lens error will shut down automatically restart camera" the camera is a Canon 20x optical zoom power shot sx260hs How do i fix it… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,326 satisfied customers
I have a cannon Power Shot SD1400 IS camera. After taking
I have a cannon Power Shot SD1400 IS camera. After taking a few shots ,I get a message" a camera error was detected will shut down automatically Restart camera E32" Please advise… read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
I have a Canon PowerShot SD1400 IS. When I try to power it
I have a Canon PowerShot SD1400 IS. When I try to power it up the lens opens up only a quarter of the way and then turns off still with a partially protruding lens (no error message or anything. just … read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
I have a Canon Powershot SD1400 IS. When I try to turn it on
I have a Canon Powershot SD1400 IS. When I try to turn it on to take a picture I get an error message "Lens Error Will shut down immediatly Restart Camera. What can I do to fix this?… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
Help! Can this be fixed? I dropped my CANON PowerShot SD1400
Help! Can this be fixed? I dropped my CANON PowerShot SD1400 IS DIGITAL ELPH when the lens was extended. Now the smallest ring on the end of the lens is pushed in and not parallel to the other, larger… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
Lens error. I have a Canon Power Shot SD1400 ID. Each time
Lens error. I have a Canon Power Shot SD1400 ID. Each time I turn it on I get the lens error, please restart message. I have removed the battery and restarted the camera many times. Still not luck get… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
6,326 satisfied customers
Hey i dropped my camera (canon power shot - elph 300hs) and
Hey i dropped my camera (canon power shot - elph 300hs) and now the lens won't close - error message : lens error will shut down automatically, restart camera.… read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
I have a Canon PowerShot SD1400 IS Digital ELPH and I just
I have a Canon PowerShot SD1400 IS Digital ELPH and I just dropped it on a wood floor and now the camera lens will not come out or open. I am very upset as I love this camera. Can you help me ?… read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
My daughter has a Canon Power Shot SD1400 IS. Presently when
My daughter has a Canon Power Shot SD1400 IS. Presently when you turn it on it the lens will not open and it says Lens error Camera will shut down automatically. What do you think it needs?… read more
Marcia
Marcia
Professional Wedding Photographer
Professional Photographers of Ameri
841 satisfied customers
My camera is a Canon Power Shot SD1100 is digital. When I
My camera is a Canon Power Shot SD1100 is digital. When I attempt to turn the camera on and open the lens it will not open. The following message appears in the window: Lens error, restart camera. No … read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
I have a Canon PowerShot A570IS and the lens will not extend
I have a Canon PowerShot A570IS and the lens will not extend out of the body when powered up. I then get and error message on the screen "lens error, restart camera" shortly there after the camera pow… read more
Brian- A/v guy
Brian- A/v guy
Executive Engineer
4 years + 3.5 additional
509 satisfied customers
I have a Canon PowerShot A570IS and when I power it up the
I have a Canon PowerShot A570IS and when I power it up the the lens will not extend and i get an error message in the lower left hand screen "lens error, restart camera"… read more
Brian- A/v guy
Brian- A/v guy
Executive Engineer
4 years + 3.5 additional
509 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x