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I was using my new camera successfully (Sanyo VPC-CA9) and…

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I was using my new...
I was using my new camera successfully (Sanyo VPC-CA9) and turned it off. When I tried to turn it on again, it would not start up. If you hold the start button long enough the red light on the top will light up but nothing else happens. I have recharged the batteries but it made no difference. I also tried a new memory card but nothing. Any ideas (I am a senior without much digital experience so it could be something simple)
Submitted: 8 years ago.Category: Camera and Video
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Answered in 50 minutes by:
6/26/2010
Camera and Video Technician: Himadri, Camera and Video Technician replied 8 years ago
Himadri
Himadri, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,832
Experience: Bachelor's Degree
Verified
Hi!
Welcome to Just Answer My name is XXXXX XXXXX I will be assisting you today to resolve or identify Your Problem.

Your problem seems to be with the main circuit board it is not getting the power supply properly may be the battery contacts are defective please check them if they are ok then repair the camera because your camera still under warranty Sanyo repair or replace it free of cost
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Customer reply replied 8 years ago
My wife bought the camera over a year ago but didn't give it to me until recently so the warranty is expired. I did manage to take about a 1000 photos successfully until it stopped working. How do I check the battery connections?
Camera and Video Technician: Himadri, Camera and Video Technician replied 8 years ago

The battery lever up a bit for contact but do it if you are confident as some little force can break them.

1. Remove the battery and memory card from the camera.
2. Let the camera sit with the battery and memory card removed
for approximately 20 minutes.
3. Clean your battery contacts with a clean cloth.
4. Reinstall the battery and power on the camera. If your camera still
doesn't turn on, unfortunately, your camera will require service to
correct the problem. I apologize for this inconvenience.


 

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