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I have just purchased a Sony A380 DSLR cannot get the seadyshot…

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I have just purchased a...
I have just purchased a Sony A380 DSLR cannot get the seadyshot function to work it is in the off position and when I go to menu it is grey and and it cannot be cahnged as the menu will not stop on this as it is grey and not black like the other functions assistance please
Submitted: 8 years ago.Category: Camera and Video
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Answered in 1 day by:
6/27/2010
Camera and Video Technician: Jack, Imaging, from film to digital. replied 8 years ago
Jack
Jack, Imaging, from film to digital.
Category: Camera and Video
Satisfied Customers: 705
Experience: Twenty years Editorial and Advertising photography, published internationally.
Verified
Hi,

Thank you for contacting JustAnswer.

I will be glad to help you with your question.

Let's try it one more time:
Please go to page 46 of your user's guide and follow instructions. Download from here: Click me

If it does not work, please explain in detail what is happening
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Customer reply replied 8 years ago

I have already tried this and resetting to the default setting steadyshot is in grey writing and not black when I try to take the menu down to steady shot it will not stay on it as it is in grey not black so I cannot changed it from off to on

colin

Camera and Video Technician: Jack, Imaging, from film to digital. replied 8 years ago
Thanks Colin,

Hmm...

One more try, if you have not done it yet.

Remove the battery for about two minutes. Replace, fully charged. Try it now.

Please let me know
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Customer reply replied 8 years ago

that has made no difference

flash compens is grey

steadyshot is grey

image size, aspect ratio, quality and AF illuminator are all black

so menu bar will not stop on the grey only on the black so they cannot be changed

 

Camera and Video Technician: Jack, Imaging, from film to digital. replied 8 years ago
Sorry I am out of ideas. There is a firmware update available at the Sony website Click here, but it is not meant to fix that issue. It may be worth it if the firmware in your camera got somehow corrupted. But.... please be careful and read all the instructions and warnings on the download page, since the update cannot be reversed.
To contact Sony directly please log in here.

Good luck. This thread will be open for other experts.
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