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My camera turns on, the lens pops out but then pops back in…

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My camera turns on, the...
My camera turns on, the lens pops out but then pops back in and the camera turns off. what is wrong?
Submitted: 8 years ago.Category: Camera and Video
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Answered in 2 minutes by:
6/23/2010
Camera and Video Technician: Marcia, Professional Wedding Photographer replied 8 years ago
Marcia
Marcia, Professional Wedding Photographer
Category: Camera and Video
Satisfied Customers: 848
Experience: 20 years experience photographing weddings and family photography full time. Canon Camera preference
Verified

Hello and thank you for choosing JustAnswer.com. My name is XXXXX XXXXX I will be assisting you today.

Sometimes cameras such as yours can have a bit of debris jam up the lens or the lens can get knocked out of alignment. Often this can be resolved by a doing a few simple things. If it still does not work, then it would need to be repaired or replaced.

Turn off camera set on a table and with a bright light look around the lens turret to see if there is any foreign matter jamming the lens. Try cleaning the crevice between the lens and body with canned air using short bursts at an angle so as to know any dust and debris out, not force it farther in. Turn on camera and test.

If that doesn't work:
Turn off camera, turn the camera over and gently shake. Sometimes gravity will do what canned air doesn't. Turn on camera and test.

If that doesn't work (only do if out of warranty):
Your lens may be slightly mis-aligned. Turn off camera. At your own risk look at the lens to see if it is centered. if it is off to one side, push it toward the greater gap until it clicks into place. Turn on and test.

If none of these measures work, it's time to have a technician physically examine your camera and quote a repair cost.

Please let me know if I can be of additional help for you.

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Marcia, Professional Wedding Photographer
Category: Camera and Video
Satisfied Customers: 848
848 Satisfied Customers
Experience: 20 years experience photographing weddings and family photography full time. Canon Camera preference

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