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I have the Canon PowerShot SD1100 IS. My lens is fully expanded…

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I have the Canon PowerShot...
I have the Canon PowerShot SD1100 IS. My lens is fully expanded and will not go back in. When I press the power button it makes a winding sound but the screen stays black and the message states "lens error, restart camera."
Submitted: 8 years ago.Category: Camera and Video
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Answered in 1 minute by:
6/22/2010
Camera and Video Technician: Robert Preston, Camera and Video Technician replied 8 years ago
Robert Preston
Robert Preston, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 9,561
Experience: 3+ Years of Camera Repair as an in-store and in-home technician
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Robert Preston :

Hello


 

Robert Preston :

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

Customer:

What is the padded USB cover part? I tried steps 1, 2, and 4 and the lens stays fully extended. It doesn't retract at all.

Robert Preston :

Ok if that's the case then it will probably have to be taken to be repaired


 

Robert Preston :

Any other steps would involve disassembling the camera

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