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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6350
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I keep getting the error message Lens error restart camera.

Customer Question

I keep getting the error message: Lens error: restart camera. but when I restart the camera it doesn't correct itself it just keeps displaying this message.
Submitted: 8 years ago.
Category: Camera and Video
Expert:  Russell A. replied 8 years ago.

Hi,

Lens errors are a common problem. Dirt can get into the gears or the lens can become misaligned from being carried in pockets, purses or at the beach. With newer cameras I am usually hesitant to suggest these options since they include some more extreme procedures that may cause further damage if not done correctly, but they may save you an expensive repair bill. The three links below give step by step DIY instructions on troubleshooting and attempting to fix this problem. The lens structure of these compact cameras is the same so the examples do apply to this unit. These procedures are effective about 60% of the time. Click on or copy and paste the links into your browser. Pay special attention to the opening statement at the first link if there is any chance of warranty repair.

 

http://www.e18error.com/repair.html

 

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

 

http://www.fixya.com/support/t102982-e_18_problem

 

If the "do it yourself" approach doesn't work out for you and you need conventional repair suggestions please let me know.

 

 

If, and only if my answer to your question is helpful, please click the green Accept button and leave Positive Feedback. Thank you

Customer: replied 8 years ago.
My camera is still under warranty so I am going to send it in to be repaired. Thanks
Expert:  Russell A. replied 8 years ago.
Smart move. Should be a fairly simple fix.