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June 6, 2003 I purchased a Sony Digital Still Camera DSC-P72.

Customer Question
Two days ago it turned...
June 6, 2003 I purchased a Sony Digital Still Camera DSC-P72. Two days ago it turned itself off and the lens remained extended. I have tried several things, including resetting, but nothing happens. I live near Hilo in Hawaii. I purchased the camera from WalMart in Hilo. Any suggestions? Customer
XXX-XXX-XXXX

PS, I'm almost 80 years old, so please make recommendations simple.
Submitted: 8 years ago.Category: Camera and Video
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Answered in 1 day by:
6/20/2010
Camera and Video Technician: Russell A., Camera and Video Technician replied 8 years ago
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6,322
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Verified
Hi,

Considering the age and present value of this camera, my initial recommendation would be to purchase a new camera. Paying the cost of having it repaired , approximately $100 - $130 really depends on how attached to the camera you are. The standard "rule of thumb" is if the repair cost is greater than 50% of the value of the camera, it is not worth it. A used or refurbished DSC-P72 can be purchased for about $35-$75. There are many newer cameras under $100 that far exceed the performance of this Sony unit.

With that said, the problem with your camera may just be a lens error and you do not have a lot to lose by trying a few things to possibly restore your camera's functions. Lens errors are a common problem. Dirt can get into the gears or the lens can become misaligned from being carried in pockets, purses or at the beach. With newer cameras I am usually hesitant to suggest these options since they include some more extreme procedures that may cause further damage if not done correctly, but they may save you an expensive repair bill. The three links below give step by step DIY instructions on troubleshooting and attempting to fix this problem. The lens structure of these compact cameras is the same so the examples do apply to this unit. These procedures are effective about 60% of the time. Click on or copy and paste the links into your browser.

http://www.e18error.com/repair.html

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

http://www.fixya.com/support/t102982-e_18_problem

If the "do it yourself" approach doesn't work out for you and you need conventional repair suggestions please let me know.



If, and only if my answer to your question is helpful, please click the green Accept button and leave Positive Feedback. Thank you
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Customer reply replied 8 years ago

Russel A.

Thank you for the follow-up. I mentioned in my previous email that I'm nearly 80, so the lens clean-up, isn't something I can see well enough to accomplish. I live in the country on Hawaii Island, in the State of Hawaii. There are no facilities to do anything connected with repair. So, frankly, to pay $17 to be told that I should just consider buying a new camera was not what I hoped for. I thought you would at least give names and addresses of rapair facilities to which I might send the camera for repair.

Customer/p>
Camera and Video Technician: Russell A., Camera and Video Technician replied 8 years ago

I really understand the value of having something that you are accustom to using, I am the same way with my equipment. There are a number of facilities that can repair your camera and they are listed below starting with Sony's in-house repair service.

 

https://eservice.sony.com/webrma/web/index.do

 

 

http://www.precisioncamera.com/

 

 

http://www.teleplancamerarepair.com/Sony_Cyber-shot_DSC-P72

 

 

If, and only if my answer to your question is helpful, please click the green Accept button and leave Positive Feedback. Thank you

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