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My Sony HDR-UX7 will not allow me to remove the DVD-RW disc…

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My Sony HDR-UX7 will not...
My Sony HDR-UX7 will not allow me to remove the DVD-RW disc recorded in HD HQ and finalized. I selected "NO" to make the rest of the desk recordable and editable and can see the flashing yellow disc and eject in center screen. When I slide the disc access switch to open the disc access door it says "preparing to open" "Disc Access" then the same question comes up again "Make disc recordable and editable?" I select "NO" and the whole process repeats. I want to get the disc out and can't. Can you help?
Submitted: 8 years ago.Category: Camera and Video
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Answered in 5 minutes by:
6/15/2010
Camera and Video Technician: Dr. Dan, Engineer replied 8 years ago
Dr. Dan
Dr. Dan, Engineer
Category: Camera and Video
Satisfied Customers: 1,081
Experience: B.S. Electrical & Computer Engineering, 20+ years technical experience
Verified

Hi, my name is XXXXX XXXXX I will be working with you today on your question!

 

Here is what I've been able to dig up:

 

Please press eject button and at the same time press reset button.
In display you should see "are you sure you want to open the open dvd case?" and you answer is "yes".....

Let me know if this helps

 

If your question becomes or is now satisfactorily resolved please remember to click accept to accept my solution and to have Just Answer pay me for my efforts. Do so only once to resolve your question. Bonuses and positive feedback are also greatly appreciated.

Thank you,
Dan

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Customer reply replied 8 years ago
No, unfortunately, that didn't work. The message came up "need to unfinalize disc." Next screen begins the menu to set the clock, date, etc. I don't want to unfinalize it since I want it to be playable on other decks. I've tried your procedure twice with the same results. I have not seen "are you sure you want to open the open dvd case?" I wish I would! What next?
Camera and Video Technician: Dr. Dan, Engineer replied 8 years ago
Will refer you to out camera specialists to see if they have any additional ideas
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Camera and Video Technician: kazkillinger,
 replied 8 years ago
kazkillinger
Category: Camera and Video
Satisfied Customers: 1,353
Verified
hello there! i would love to help.have you attempted to shut down the camera or reset it then try the procedure mentioned above?
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Customer reply replied 8 years ago
Yes, I actually ran into this problem yesterday and tried everything I could think of. I shut it off last night and resumed my quest today. I just tried the reset button and no help. I am connected to external power and have done everything according to the manual.
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