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I have a Canon GL 2 video camera. When we attach the Advanced…

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I have a Canon GL...
I have a Canon GL 2 video camera. When we attach the Advanced Acces Shoe and plug in to an XLR to a sound board, we still get lots of other noise from the surrounding area, like the built in mic is still picking up audio instead of shutting off and only collecting audio fron the XLR cable. What are we missing. We sent it in and had it fixed and it was reported that all mic specks were within factory limits
Submitted: 8 years ago.Category: Camera and Video
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Answered in 1 day by:
6/12/2010
Camera and Video Technician: technical114, Customer Service replied 8 years ago
technical114
technical114, Customer Service
Category: Camera and Video
Satisfied Customers: 50
Experience: Electronic engineer since 1990
Verified
There has to be a switch to change over the audio input from mic to XLR connector. Let me take a look at the manual. In case of something different I'll be back.
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Camera and Video Technician: technical114, Customer Service replied 8 years ago
I just checked the user manual and noticed that there is no change over switch from mic to XLR audio input. The use of the external connector is automated. I assume that there are some connections at the "shoe point" that are responsible for this kind of automation. Check the shoe contacts and the proper orientation of the MA-300. Here is a link for the instruction manual; take a look at page 75 in order to see what I mean.
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Camera and Video Technician: technical114, Customer Service replied 8 years ago
Hello there. Have you tried the solution I provided before? Did you came up with a problem?
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