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The lens on my M753 will not retrack. I have already turn the…

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The lens on my M753...
The lens on my M753 will not retrack. I have already turn the camera off and on. The camera turns off on its own, after about ten seconds. Can you help? Please email or call me at XXX-XXX-XXXX. Thank You XXXXX XXXXX.
Submitted: 8 years ago.Category: Camera and Video
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Answered in 1 minute by:
6/9/2010
Camera and Video Technician: RAJDEEP, Camera and Video Technician replied 8 years ago
RAJDEEP
RAJDEEP, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 500
Experience: 5 years working as a technician in a camera reparing house.
Verified
Hi there please follow the steps and let me know the result.

1. Ensure batteries are fully charged & clean the battery connector point in side the battery compartment.

2. Look carefully between the lens and the camera body for any sand, dirt or any damaged etc.

3. Try turning the camera with the lens facing down and shake to dislodge anything stuck

4. Try removing batteries and memory card, wait 5 minutes and refit the battery only.

5. Now turn on camera( with out card ) and see ,if working then fix the memory card & again turn on the camera. If working then fine .
Otherwise format the memory card and fix back in camera again & try. Make sure before format the memory card take a back up all photos in your computer then format.
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Customer reply replied 8 years ago
I tried all you recomended, Still not working.
Camera and Video Technician: RAJDEEP, Camera and Video Technician replied 8 years ago
If you done all the step as per my given information & not getting success then i am sure its a problem of your camera lens. Then lens guide pin need service because its not able to move in normal way & that's why its not retract. Chances of lens guide line rusted or the lens guide pin is out of the guide line. If the technician found its out of the guide line then replacing the lens is the solution of your problem.
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Experience: 5 years working as a technician in a camera reparing house.

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