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I just bought a HP 1010 digital picture frame. I bought it…

Customer Question
I just bought a HP...
I just bought a HP 1010 digital picture frame. I bought it to display videos I produced myself using muvee Reveal. My videos do not show properly. For my AVI and MPEG-1 copies of the file the colors are off and there is an overlay of colored streaks on the screen. . The frame says it doesn't recognize the files I have recorded inMPEG-4 and MOV formats.

Any suggestions?
Submitted: 8 years ago.Category: Camera and Video
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Answered in 4 hours by:
6/9/2010
Camera and Video Technician: RAJDEEP, Camera and Video Technician replied 8 years ago
RAJDEEP
RAJDEEP, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 500
Experience: 5 years working as a technician in a camera reparing house.
Verified
The system support only MPEG1, MPEG4, with the 800x600 resolution 4:3 Aspect Ratio not more than that. MOV format not supported by the system. Make sure your video is under 800x600 resolution 4:3 Aspect Ratio.
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Customer reply replied 8 years ago
Relist: Incomplete answer.
The "answer" just told me what I knew already? It doesn't tell me the source of the incompatability problem at all.
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Experience: 5 years working as a technician in a camera reparing house.

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