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Neil, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 3764
Experience:  NZCE Electronics and Computing
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I have an Error E 31 00 appearing on my Sony HDR-XR500 camera

Customer Question

I have an Error E:31:00 appearing on my Sony HDR-XR500 camera recorder. I can not retrieve any data? pleade help> Please
Submitted: 7 years ago.
Category: Camera and Video
Expert:  johnson.j replied 7 years ago.

Thank you for asking your question at JustAnswer.

It wont be possible to fix the drive!But the data can be recovered and the data can be recovered for about couple of hundred dollars.. its not cheap

you can try a hard reset. Unplug the camera from power supply and remove the batteries.
Restart it after 30 minutes. This should drain all the charges and reset the unit.
Also try reset settings. Look for reset/restore settings in menu.

please call sony to check on warranty.
Customer: replied 7 years ago.
where exactly can I take the drive to recover the data. Can you make a specific suggestion.
Expert:  Neil replied 7 years ago.

This site can repair your camera and may be able to recover your data:


However you can replace the drive yourself, it is not that hard on the Sonys...


Any computer repair centre should be able to recover the data from the hard drive... Phone around the local repair centres and see who can help..