Camera and Video

Camera repair questions?

Ask an Expert,
Get an Answer ASAP!

Camera Canon PowerShot SD 890 IS Problem- Message on screen…

Customer Question
Camera: Canon PowerShot SD 890...
Camera: Canon PowerShot SD 890 IS

Problem- Message on screen: Lens Error, restart camera

Followed troubleshooting instructions in Camera User Guide pg 204. Lens is locked in extended position. Multiple attempts to restart keep getting same warning message.
Submitted: 8 years ago.Category: Camera and Video
Show More
Show Less
Ask Your Own Camera and Video Question
Answered in 6 hours by:
1/4/2010
Camera and Video Technician: Neil, Camera and Video Technician replied 8 years ago
Neil
Neil, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 3,902
Experience: NZCE Electronics and Computing
Verified

There are a number of things you can try:

1. Ensure batteries are fully charged

2. Look carefully between the lens and the camera body for any sand or other dirt etc

3. Try turning the camera with the lens facing down and shake to dislodge anything stuck

4. Try removing batteries and memory card, wait 2 minutes and refit

 

If no luck then we have to try some things that could possibly result in damaging your camera so should only be tried if happy to take that risk...

 

5. Try thumping the camera into your other hand, by thumping into your hand you are trying to jar the mechanism loose, by using your hand you will hopefully not do it too hard or it will hurt. You may need to do this a dozen or so times in different places to work. I have found the flat of the camera bottom into the flat of your hand best..

6. If the lens is stuck in the out position then remove the batteries and try twisting the lens first one way then the other, do not apply excessive force when doing this or you can break gears, you are trying to reposition not force... Likewise if the lens looks like it is crooked you can try pushing it back into position. This has a higher chance of doing more harm than the thump so please be careful...

7. Dismantle the camera, not for the faint hearted, you need to dismantle the lens assembly into the main body of the camera

 

If no luck then only other option is a serviceman I'm afraid, be sure to get a quotes as camera repairs can be uneconomical

Ask Your Own Camera and Video Question
Customer reply replied 8 years ago
Thank you for your answer. I have tried everything you listed except recharge the batteries to full. No success as of yet. I am currently travelling and my charger is back at home. I will recharge by Friday morning upon my return. Another reply will be posted at that time. Thank you.
Camera and Video Technician: Neil, Camera and Video Technician replied 8 years ago

No problem I will await your update...

 

If the lens is out and crooked you can try gently straighting or turning first one way then the other to align. But if no luck the camera will need to be dismantled...

Ask Your Own Camera and Video Question
Customer reply replied 8 years ago
The camera has had its battery fully charged and still no luck. The lens is not loose nor is it crooked. Time to go get an estimate on service through a camera store. Will update after the visit to the camera shop.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a camera and video technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Neil Your Own Question
Neil
Neil
Neil, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 3,902
3,902 Satisfied Customers
Experience: NZCE Electronics and Computing

Neil is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Russell A.

Russell A.

Camera and Video Technician

5,259 satisfied customers

30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

Roger

Roger

Camera and Video Technician

1,714 satisfied customers

12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

Neil

Neil

Camera and Video Technician

3,902 satisfied customers

NZCE Electronics and Computing

Marcia

Marcia

Professional Wedding Photographer

841 satisfied customers

20 years experience photographing weddings and family photography full time. Canon Camera preference

jdsvideo

jdsvideo

Camera and Video Technician

690 satisfied customers

twenty five years experience repairing video,specializing in camcorder and digital camera

Louie

Louie

Camera and Video Technician

547 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Freddy M.

Freddy M.

Camera Video Tech

536 satisfied customers

Years of experience

< Previous | Next >

Related Camera and Video Questions
Canon PowerShot SX 400 IS will not start. Message reads Lens
Canon PowerShot SX 400 IS will not start. Message reads Lens Error. Lens is fully extended and will not retract. … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
How do I restart a Powershot SX540HS camera, lens error
How do I restart a Powershot SX540HS camera, lens error message? … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
I have a Canon Powershot SX100 IS. When I turn the camera
Good Morning; I have a Canon Powershot SX100 IS. When I turn the camera on, I get the on-screen message that says "lens error, restart camera" I have new batteries in the camera. Any suggestions? Many… read more
Freddy M.
Freddy M.
Camera Video Tech
Vocational, Technical or Trade Scho
536 satisfied customers
I have a power shot sd1400 and I went to turn it on and I got
I have a power shot sd1400 and I went to turn it on and I got a "lens error " message. What can I do? It has been working perfect.… read more
Freddy M.
Freddy M.
Camera Video Tech
Vocational, Technical or Trade Scho
536 satisfied customers
When I turned on my Canon G9 today, the lens opened but would
When I turned on my Canon G9 today, the lens opened but would not take a photo. The screen said lens error, restart camera. The camera is totally frozen and will not retract or do anything. I recharge… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
Power Shot SD1000 - I keep getting a message "Lens error, restart
Power Shot SD1000 - I keep getting a message "Lens error, restart camera" with the lens stuck in the fully extended position. I've tried restarting it numerous times and tried holding different button… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
I have a Canon Powershot A1000IS. The lens is stuck open and
I have a Canon Powershot A1000IS. The lens is stuck open and the screen tells me: "Lens error, restart camera" but since the lens assembly is jammed open, I cannot follow the instruction. Even taking … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
I have a S4000a. When I turn it on no view from the lens appears
I have a S4000a. When I turn it on no view from the lens appears and the warning "turn off the camera and turn on again" appears. The red light near the selector button flashes 6 or seven times. I've … read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
My camera says lens error, restart camera. I have tried it
My camera says "lens error, restart camera. I have tried it multiple times, but it keeps saying the same thing. The lens is fully out and will not retract. It also makes a sound like it is trying to r… read more
Roger
Roger
Camera and Video Technician
Vocational, Technical or Trade Scho
1,714 satisfied customers
I have a canon powershot #sd870is digital elph camera. Will
I have a canon powershot #sd870is digital elph camera. Will not reset - stuck with lens extended-message says: lens error, restart camera. I have recharged the battery and memory card is ok. What next… read more
magtech
magtech
IT Consulting - Owner
Bachelor\u0027s Degree
276 satisfied customers
I have a Canon PowerShot A590 IS camera.... The lens wont
I have a Canon PowerShot A590 IS camera.... The lens won't retract and it keeps saying lens error restart the camera. I take the batterys out put them in again and it will retract once then lock up ag… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
I have a Canon PowerShot SD990 IS Digital Elph camera. When
I have a Canon PowerShot SD990 IS Digital Elph camera. When I turn it on, it beeps and gives the following message on the display screen - Lens error, restart camera. Is there a manufacturer warranty … read more
hsroy79
hsroy79
Senior Camera Technician
Bachelor\u0027s Degree
56 satisfied customers
I have a Canon PowerShot A470. I was taking pictures of my
I have a Canon PowerShot A470. I was taking pictures of my sons birthday, shut the camera off and when I restarted it to check out the pictures taken, the lens was extended, I went to shut off the cam… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
I have a Canon power shot SD 890 IS which is 2-3 years old.
I have a Canon power shot SD 890 IS which is 2-3 years old. Suddenly the it stopped working with the lens extended and won't retract. It tries but nothing happens. I went through the troubleshooting p… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
Canon Powershot SD 750 keeps showing lens error, restart camera...what�
Canon Powershot SD 750 keeps showing 'lens error, restart camera'...what's up? Fresh battery does not help and I hear a clicking sound...lens extends and retracts randomly. No physical damage to camer… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
I have a Canon PowerShot SD1400 IS Digital ELPH IXUS 130...
I have a Canon PowerShot SD1400 IS Digital ELPH IXUS 130... When I turn the camera on, a the lens retracts after about 30 seconds or less and a message appears that reads "A Camera Error Was Detected.… read more
Russell A.
Russell A.
Camera and Video Technician
Vocational, Technical or Trade Scho
5,259 satisfied customers
I have a Canon PowerShot A570IS and the lens will not extend
I have a Canon PowerShot A570IS and the lens will not extend out of the body when powered up. I then get and error message on the screen "lens error, restart camera" shortly there after the camera pow… read more
Brian- A/v guy
Brian- A/v guy
Executive Engineer
4 years + 3.5 additional
509 satisfied customers
I have a powershot sd850is. I keep getting error message lens
I have a powershot sd850is. I keep getting error message lens error restart camera. I cannot restart camera. the lens is extended… read more
jdsvideo
jdsvideo
Camera and Video Technician
Associate Degree
690 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x