UK Property Law
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Thank you for your question
My name is ***** ***** I shall do my best to help you.
I am afraid that if you wish to terminate your tenancy early then you will need to pay all the fees requested.
The alternative is to remain where you are for the balance of the term.
Equally bad news is the fact that your Landlord is entitled to delegate the matter to anyone he chooses
not of course that that person has any right to be rude.
I am sorry to have to give such bad news - please ask if you need further details