Plumbing Problems in the UK? Ask a Plumber Now.
Hi yes that is correct. I have made some step by step instructions available for you on the attached image. This will help you to figure out if this is the issue.
1. Make sure the valve that is on the underside is closed. (This valve may look closed but may not be shutting properly thus letting water pass)
2. If you disconnect the hose then you will see if water is passing out of the valve. Make sure that both the little plastic handled shut off valve is closed and the brass fitting that is on the over end of the hose is closed.
The rest of the instructions are on the attached picture.
If you find that this is the problem i have also attached a link to where you can buy the spare parts:
This work i would describe as medium to hard to do. Problems can arise with boilers which have been installed for a few years and you may find other parts need replacing such as washers or specialist tools to access the parts. These are parts and tools a professional would normally have on him and so what may take him an hour to do may take you a day. For this reason you may wish to get someone in to repair this. But following the above you can be sure to identify the problem yourself which will save you a lot of consultancy costs.
I am happy to talk you through any other questions you may have with this issue. Please let me know what you find and if anything else comes up.
I have also opened up an option for you to rate my answers. Please can you tick one of the stars that you think are appropriate for my answers. I really appreciate you taking a few moments just to click on the rating as it helps me to see how i can improve to help you and others like you in the future.
Look forward to hearing your response.
The image did not send with the instructions on it so here it is: