UK Plumbing
Plumbing problems in the UK? Ask a plumber now.
Connect one-on-one with {0} who will answer your question
Question Summary
I have just had the pump replaced and now it won't ignite via the thermostat controller (Honeywell CM927).But...the boiler does fire up and we have hot water and heating direct from the boiler controls. All connections are good and I can hear the receiver click on and off when I adjust the thermostat.Answer Summary
Do you have to turn the timer onto constant to get the heating on?It sounds like a faulty timer if it works when on constant. If the receiver does click and the boiler does not fire then it has a faulty relay and time to take it back to the shop for a replacement if it is only 4 months old.
Answered in 2 hours by:
4/12/2016
Andrew Smith, Engineer
Category: UK Plumbing
Satisfied Customers: 4,029
Experience: Domestic Gas, Commercial Gas, LPG, Unvented Hot Water, Part P Electrical, Commercial Catering
VerifiedDo you have to turn the timer onto constant to get the heating on?
If the receiver does click and the boiler does not fire then it has a faulty relay and time to take it back to the shop for a replacement if it is only 4 months old.
Andrew Smith, Engineer
Category: UK Plumbing
Satisfied Customers: 4,029
Experience: Domestic Gas, Commercial Gas, LPG, Unvented Hot Water, Part P Electrical, Commercial Catering
VerifiedAndrew Smith and 87 other UK Plumbing Specialists are ready to help you
How JustAnswer works
Describe your issueThe assistant will guide you
Chat 1:1 with a plumberLicensed Experts are available 24/7
100% satisfaction guaranteeGet all the answers you need
Related UK Plumbing Questions
I have a potterton profile, 50el, which this morning when I
I have a potterton profile, 50el, which this morning when I turned the thermostat over from timed to manual would not now fire, it was working this morning, now there is no pilot light and it's cold. … read more
Andrew Smith
Engineer
Vocational, Technical or Trade Scho
4,029 satisfied customers
Hi, I have a Potterton Suprima 30, which has new the design
Hi, I have a Potterton Suprima 30, which has new the design PCB about a year old. Plus have replaced thermistor and overheat stat in last week, along with the room stat. Now the problem is, the boiler… read more
Andrew Smith
Engineer
Vocational, Technical or Trade Scho
4,029 satisfied customers
Hi, ive got a potterton 2000 timer which works for my central heating. However it seems to
Hi, ive got a potterton 2000 timer which works for my central heating. However it seems to continuously gas heat the water when switched on. Even when i set the hot water to off on it. I have to switc… read more
Andrew Smith
Engineer
Vocational, Technical or Trade Scho
4,029 satisfied customers
My boiler - a Potterton Netaheat 80e, keeps firing and heating
My boiler - a Potterton Netaheat 80e, keeps firing and heating hot water even when the programmer is off We have a new pump on the system (replaced due to a unrelated problem) Replaced the honeywell 3… read more
Andrew Smith
Engineer
Vocational, Technical or Trade Scho
4,029 satisfied customers
Hi - we have a Potterton Profile 80e boiler. It works fine
Hi - we have a Potterton Profile 80e boiler. It works fine in the summer, but in winter...normally on the colder days, it doesn't start up with the timer. If I go and turn the main dial off and then o… read more
Andrew Smith
Engineer
Vocational, Technical or Trade Scho
4,029 satisfied customers
Hi, We moved into this house in the Summer so I am new to the
Hi, We moved into this house in the Summer so I am new to the CH/HW system here. The BG 330+ condensing boiler positioned in the garage was installed in 2009, there is a Potterton timer control in the… read more
Rick Ridley
Retired, well Semi,
30 years on the tools
2,707 satisfied customers
I have a Potterton Puma 80 permanate pilot light boiler. The
I have a Potterton Puma 80 permanate pilot light boiler. The pilot light can be lit but as soon as the system calls for hot water or heating on the pilot light goes out. The pump is heard running.… read more
Andrew Smith
Engineer
Vocational, Technical or Trade Scho
4,029 satisfied customers
I have a Potterton Netaheat Profile 80e boiler which has an
I have a Potterton Netaheat Profile 80e boiler which has an intermittent fault. Occasionally when called to start the fan runs and then stops. This repeats a number of times and then the boiler will f… read more
Andrew Smith
Engineer
Vocational, Technical or Trade Scho
4,029 satisfied customers
Potterton Puma 80E, hot water works fine, heating system intermittenly
Potterton Puma 80E, hot water works fine, heating system intermittenly will not pump water down stairs to ground floor rads. Boiler is upstairs in airing cupboard. up stairs rads get hot but down stai… read more
Brian
Plumber
596 satisfied customers
Potterton Puma 100E, Central heating works fine, when the hot
Potterton Puma 100E, Central heating works fine, when the hot tap is turned on it fires up and provides good hot water, when the tap is turned off the boiler continues to run until it starts banging a… read more
Andrew Smith
Engineer
Vocational, Technical or Trade Scho
4,029 satisfied customers
I have an old gas boiler downstairs (netaheat Profile 80e),
I have an old gas boiler downstairs (netaheat Profile 80e), controlled from a unit upstairs. Around a fortnight ago I noticed that when the timer went off (heating & hot water) the boiler actually kep… read more
Rick Ridley
Retired, well Semi,
30 years on the tools
2,707 satisfied customers
I have a problem with my hot water and I want to understand
I have a problem with my hot water and I want to understand how the whole system works before I call in a plumber - can you help diagnose the problem ? we moved in 3 months ago - thanks Ground floor: … read more
Rick Ridley
Retired, well Semi,
30 years on the tools
2,707 satisfied customers
how do i get the pilot light back on - i have no heating or
how do i get the pilot light back on - i have no heating or hot water. It is a potterton Profile 80e gas boiler thanks… read more
Andrew Smith
Engineer
Vocational, Technical or Trade Scho
4,029 satisfied customers
my potterton puma 80 - 13 years old - has had pilot problems
my potterton puma 80 - 13 years old - has had pilot problems in that it kept going out (circa 5/6 times a day - usually when drawing hot water). Had new gas valve fitted about 10 days ago - didn't sor… read more
Rick Ridley
Retired, well Semi,
30 years on the tools
2,707 satisfied customers
Potterton Puma 80E combination gas boiler with electronic timer
Potterton Puma 80E combination gas boiler with electronic timer fitted. The central heating is not responding to the timer control or to the "constant" switch. The hot water continues to function norm… read more
Al-Moderator
High School or GED
Hi Rick,I have a problem with my potterton puma 100e,its about
Hi Rick,I have a problem with my potterton puma 100e,its about fifteen years old plus,but was mostly reconditioned three years ago,The problem at the moment is it fires up ok but only runs for very sh… read more
Rick Ridley
Retired, well Semi,
30 years on the tools
2,707 satisfied customers
Hello, I have a Potterton profile prima 80e boiler. I had
Hello, I have a Potterton profile prima 80e boiler. I had a new fan fitted a few months ago and a new pressure switch. The boiler has been working as normal until a few days ago.I heard a load bang an… read more
Rick Ridley
Retired, well Semi,
30 years on the tools
2,707 satisfied customers
Why is my boiler making a knocking noise and what do I do about
Why is my boiler making a knocking noise and what do I do about it? Is it dangerous (its being replaced next week)… read more
Rick Ridley
Retired, well Semi,
30 years on the tools
2,707 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
JustAnswer in the News:
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
What Customers are Saying:
You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.
Bagley, IA
Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.
Freshfield, Liverpool, UK
This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!
Los Angeles, CA
Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.
Hesperia, CA
I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.
Kernersville, NC
Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.
Woodstock, NY
Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.
Elkton, Maryland
< Previous | Next >
Meet the Experts:
Chamberlain Maintenance
Plumber
324 satisfied customers
Qualified Plumber with over 17 years experience in Domestic & Commercial plumbing.
qwasert
Plumber
212 satisfied customers
Condensing and Combi Boilers
Dan_Robinson
Plumber
33 satisfied customers
Owner and Director of Jennings Heating Ltd. Registered to work with Gas and High pressure hot water systems.
Elliott Louis
Plumber
15 satisfied customers
Lead engineer at eogasservice
Brian
Plumber
596 satisfied customers
16 yrs. experience as plumber, including full bathroom and kitchen installations.
bshull17
Architect
2,153 satisfied customers
Licensed Architect- 17 years, L.E.E.D. AP
The Home Smithy
Home Builder
2,085 satisfied customers
#1 Home Improvement Expert 30+ years experience
< Previous | Next >
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
