How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rick Ridley Your Own Question
Rick Ridley
Rick Ridley, UK Heating Engineer
Category: UK Plumbing
Satisfied Customers: 1561
Experience:  30 Years on the tools, now retired, Ex CORGI
Type Your UK Plumbing Question Here...
Rick Ridley is online now
A new question is answered every 9 seconds

I have a Glow Worm flexicom boiler which is 3 years old. The

Customer Question

I have a Glow Worm flexicom boiler which is 3 years old. The central heating is working but the hot water is not. I notice the flame symbol is not showing, what do I need to do to get hot water?
Submitted: 2 years ago.
Category: UK Plumbing
Expert:  Andrew Smith replied 2 years ago.
Hi my name is ***** ***** lets see if we can get you sorted in the shortest possible time.
Is it the CX or HX model?
Does it have a pressure display and 5 pipes?
Customer: replied 2 years ago.
18hx no pressure dusplay and less thas 5 pipes
Expert:  Andrew Smith replied 2 years ago.
Ok, heat only then.
Your hot water is controlled by your timer, then your cylinder thermostat and then the motorised valve.
Can we ensure the heating is on at the controller, the cylinder thermostat clicks when turned up and down and the motorised valve is fully shut (no slack)

Related UK Plumbing Questions