How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rick Ridley Your Own Question
Rick Ridley
Rick Ridley, UK Heating Engineer
Category: UK Plumbing
Satisfied Customers: 2708
Experience:  30 Years on the tools, now retired, Ex CORGI
Type Your UK Plumbing Question Here...
Rick Ridley is online now
A new question is answered every 9 seconds

Hi, I have an Ariston Micro Genus II Type C 28Kw Combi Boiler

Customer Question

Hi, I have an Ariston Micro Genus II Type C 28Kw Combi Boiler which has shut down & will not reset with the button. When i tried switching the power supply off then back on, initially code d65 appears then changes to code A97.
Submitted: 6 years ago.
Category: UK Plumbing
Expert:  Rick Ridley replied 6 years ago.
Hi I am Rick, UK Plumber, and I specialize on Boiler problems, if this is the HE gas council number 47 116 38 then A97 is a problem with the electronic monitoring so could be a sensor, bad connections/wires or PCB, Rick
Customer: replied 6 years ago.
Hi, i was hoping you could be more specific than that. Does it need a laptop plugged in with appropriate software to diagnose, or am i supposed to buy a load of parts in the hope i can cure the fault?
Expert:  Rick Ridley replied 6 years ago.
Sorry ther is no easy answer, first check the sensors with a multimeter, they should read in the low K ohms range, if open circuit or shorted then change it, if all OK and the connections are good, then change the board, Rick

Related UK Plumbing Questions