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Related UK Law Questions
I purchased a brand new phone from USA when it 1st come out,
Ok, I purchased a brand new phone from USA when it 1st come out, It became faulty and had or have a deal with PAYPAL to return the phone for a full refund. I was only allowed a cost of £15.00 to return the phone. It is worth a refund of $759.00. Anyway, I used a Parcel2Go.com for the very 1st time in returning the phone back to the USA. I dropped it off at the designated parcel shop and it went with the hands of My Hermes to take to the Over Seas depot for transport to USA. I posted the phone back on the 28th June 2017 and the tracking has stopped at the 30th June 2017 stating given to the My Hermes driver to take back to the OCS Depot. I have sent a letter stating negligence as the parcel has just disappeared. I was not aware of insuring the item as it was a faulty return with an expected refund amount coming back to me. As now the item is nowhere to be seen, all apparently I am entitled to is the £12.49 cost of sending the parcel. I feel violated and am sure the parcel has been stolen by the courier. I am just wondering if I have any legal anything legally I can do to get the full cost of the failed service back. I have had a look on the parcel2go.com website at their terms & conditions but not really sure what to look for. I am sure consequential loss comes into the equation but more of a failed service by neglect. Any info would be required please? I have the original purchase receipts and all info if required. … read more
Jamie-Law
Jamie-Law
Solicitor
Bachelor of Laws (LLB)
868 satisfied customers
I purchased an outfit for my wife from an independent retailer
I purchased an outfit for my wife from an independent retailer using a credit Card cost £958.00 - on the assumption that I could obtain a refunf providing it was returned within 7 days. I went to retu… read more
UK-Justice
UK-Justice
Master's Degree
11,008 satisfied customers
I purchased a toilet seat which did not fit my toilet bowl,
I purchased a toilet seat which did not fit my toilet bowl, I phoned the shop and the sales assistant said I could not return it because I had taken it out of the wrapping and tried to fit it. I state… read more
Jo C.
Jo C.
Barrister
Master's Degree
33,361 satisfied customers
My son purchased a louis Vitton bag for stg.845.00 on the 14th
My son purchased a louis Vitton bag for stg.845.00 on the 14th March. He has changed his mind and returned the item to the shop in brand new condition but the shop refused to give him his money back. … read more
Thomas Judge
Thomas Judge
9,976 satisfied customers
my mother bought a sofa yesterday but quickly changed her mind.
my mother bought a sofa yesterday but quickly changed her mind. she then returned to the shop the same day to ask if she could cancel part of the order, she was then told no she couldn't!! Is this cor… read more
Jenny Mackenzie
Jenny Mackenzie
Vocational, Technical or Trade Scho
2,766 satisfied customers
i bought 3 suit from a shop but left them in the shop. half
i bought 3 suit from a shop but left them in the shop. half an hour later i decided that i only needed 2 so went back staight away but they refused to refound my card even if i never took the suit. no… read more
Ben Jones
Ben Jones
UK Lawyer
Legal Practice Course
9,318 satisfied customers
Hi, I bought a mobile phone online early this year, it stopped
Hi, I bought a mobile phone online early this year, it stopped working after two months. I wasn't able to make or receive any calls. I went to a phone shop and they advised me its been blacklisted. So… read more
Joshua
Joshua
Lawyer
LL.B (Hons), Prof. Dip. Law & Pract
11,900 satisfied customers
I purchased an item at h&m and it was faulty...i do not have
I purchased an item at h&m and it was faulty...i do not have proof of purchase andwen i went into the shop they told me that without the proof or purchase the can only offer me the current price as te… read more
Joshua
Joshua
Lawyer
LL.B (Hons), Prof. Dip. Law & Pract
11,900 satisfied customers
Hi i bought i white gold 1ct diamond band,when i received it
Hi i bought i white gold 1ct diamond band,when i received it the size was different,the quality of gold was not as advertised.i have returned it as the seller said 7 days return,which i have done .Now… read more
Thomas Judge
Thomas Judge
9,976 satisfied customers
hi, what is the legal obligation of a uk retailer to accept
hi, what is the legal obligation of a uk retailer to accept a return, within 14 days, if i change my mind on a product purchase?… read more
Ben Jones
Ben Jones
UK Lawyer
Legal Practice Course
9,318 satisfied customers
Hello, i had a problem with the shoe shop in London. Unfortunately
Hello, i had a problem with the shoe shop in London. Unfortunately they refused to handle me the receipt when i brought back the faulty item to exchange or refund. I have bought 2 pair of shoes on 25 … read more
Ben Jones
Ben Jones
UK Lawyer
Legal Practice Course
9,318 satisfied customers
hi i purshased a graphics card for 500.00 with a 2 year
hi i purshased a graphics card for £500.00 with a 2 year manufacturers warranty.14 months later the card failed,returned the card to Novatech and they sent the card back to the manufacturers,a month l… read more
Alice H
Alice H
Solicitor of the Senior Courts
Bachelor's Degree
1,776 satisfied customers
I recently purchased a set of HT leads for my sons car which
I recently purchased a set of HT leads for my son's car which seemed to be misfiring, at a cost of £36.75 incl VAT, from a local Unipart depot. I went home and fitted them to my son's car. However, th… read more
DR Lawyer
DR Lawyer
BA (HONS) Pgdl Pgdlp
2,318 satisfied customers
Hi - I have paid for a ring from a jewellers, but changed my
Hi - I have paid for a ring from a jewellers, but changed my mind and told the jewellers first thing the next day. They have not altered the ring and i have not taken hold of the ring. Can i request/d… read more
Ben Jones
Ben Jones
UK Lawyer
Legal Practice Course
9,318 satisfied customers
I purchased a childs crib on the 15th of November 2009 the
I purchased a childs crib on the 15th of November 2009 the safety mechanism was missing so i notified the shop and they were going to source the missing part for me. After several excuses over the pho… read more
Thomas Judge
Thomas Judge
9,976 satisfied customers
I brought a laptop ftom curries on line for a xmas present
I brought a laptop ftom curries on line for a xmas present on the 17/11/09. on the 28/12/09 I informed them it was faulty and requested a refund They picked up faulty laptop on sunday 3/01/10 since th… read more
Thomas Judge
Thomas Judge
9,976 satisfied customers
hello my daughter brought a used mobile phone yesterday from
hello my daughter brought a used mobile phone yesterday from a shop, on the receipt given to her it is written, return in 7 days, we have returned today as the phone is very scratched and has a cover … read more
INC
INC
Solicitor-Advocate
12,219 satisfied customers
I have a shopping addiction and have in the past seen a doctor
I have a shopping addiction and have in the past seen a doctor and had counselling. The problem still comes and goes. I have never stolen anything or shoplifted. I have mainly shopped in 1 large high … read more
Aston Lawyer
Aston Lawyer
Head of Residential Property
LLB (HONS)
3,755 satisfied customers

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Ben Jones

Ben Jones

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Jenny Mackenzie

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Clare

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family solictor with 25 years experience

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Thomas

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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