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I ordered a DFS sofa Sunday on buy now pay later (2018), on
I ordered a DFS sofa Sunday on buy now pay later (2018), on the following Wednesday we visited the store and asked to cancel the order as we realised one ordered to small, salesman sent email to advis… read more
Jo C.
Jo C.
Barrister
Master's Degree
33,317 satisfied customers
i purchased a suite from dfs with a footstool when it was
i purchased a suite from dfs with a footstool when it was delivered yesterday the footstool has totally different feet to the suite. it looks totally odd, different colour wood and different shape. i … read more
Senior Partner
Senior Partner
Bachelor's Degree
4,582 satisfied customers
DFS Wrong sofa ordered and delivered Can anyone advise if
DFS Wrong sofa ordered and delivered Can anyone advise if I have a leg to stand on please? I ordered a sofa from DFS and two days later I changed my mind. We went back to the store and ordered a diffe… read more
Daniel Smith
Daniel Smith
Bachelor's Degree
1,213 satisfied customers
I bought a 2-seater sofa from SCS. I asked the salesman to
I bought a 2-seater sofa from SCS. I asked the salesman to double-check the size as it was a deal-breaker and was the only 2-seater I had found of the exact size. He told me the sofa was exactly the s… read more
Jo C.
Jo C.
Barrister
Master's Degree
33,317 satisfied customers
i purchased a corner sofa by viewing it on line and then via
i purchased a corner sofa by viewing it on line and then via the phone with a sales person from DFS. Sofa was delivered 28/11/11 but has burst stiching, lack of padding and the corner section is warpe… read more
Joshua
Joshua
Lawyer
LL.B (Hons), Prof. Dip. Law & Pract
26,215 satisfied customers
Hello, I ordered a sofa from SCS on the 5th Nov. The colour
Hello, I ordered a sofa from SCS on the 5th Nov. The colour I chose as written on the customer sales document was chocolate. I still have the copy of this order form hand written by the sales person. … read more
Jo C.
Jo C.
Barrister
Master's Degree
33,317 satisfied customers
hi i have recently bought some sofas from DFS and have had
hi i have recently bought some sofa's from DFS and have had nothing but trouble so i will explain what has happened and see if there is anything that can be done so here i go we purchased 2 sofa's in … read more
Joshua
Joshua
Lawyer
LL.B (Hons), Prof. Dip. Law & Pract
26,215 satisfied customers
Purchased fabric sofa from DFS. On inspection after delivery
Purchased fabric sofa from DFS. On inspection after delivery the colour of the fabric looks stained in some places and gives the impression that it is not new. After a week DFS store sent an uphostler… read more
Jo C.
Jo C.
Barrister
Master's Degree
33,317 satisfied customers
where does the burden of proof lay when you are given a verbal
where does the burden of proof lay when you are given a verbal description of a product and you buy the product based on this decription and when the product is delvered it is not the same as the decr… read more
Jo C.
Jo C.
Barrister
Master's Degree
33,317 satisfied customers
Please advise. Bought a sofa from DFS and when it was delivered
Please advise. Bought a sofa from DFS and when it was delivered today it wasn't the correct colour. What happened when we ordered the sofa is that we changed the colour and we did insist that it shoul… read more
Jenny Mackenzie
Jenny Mackenzie
Vocational, Technical or Trade Scho
2,760 satisfied customers
my partner ordered a sofa with dfs, got us to signed an agreement
my partner ordered a sofa with dfs, got us to signed an agreement before we know if we got accepted or not...also signed to say the sofa was made for us and was a binding contract.....................… read more
Jenny Mackenzie
Jenny Mackenzie
Vocational, Technical or Trade Scho
2,760 satisfied customers
Have signed contract in for funiture in store but order was
Have signed contract in for funiture in store but order was not placed as I had to check size of sofa told I couldn't cancel but thought that would be after order was placed. Got in touch with store n… read more
Joshua
Joshua
Lawyer
LL.B (Hons), Prof. Dip. Law & Pract
26,215 satisfied customers
Ordered a suite from DFS which was delivered when I was on
Ordered a suite from DFS which was delivered when I was on holiday came back to find the colour of the suite was the wrong combination I ordered brown with cream trimming the one that came is cream wi… read more
Jo C.
Jo C.
Barrister
Master's Degree
33,317 satisfied customers
Furnitue Village is refusing to cancel an order, or refund
Furnitue Village is refusing to cancel an order, or refund my £1,000 deposit, on a sofa. I tried to cancel on the 13th working day of the transaction, both by speaking to one Mark on the phone and by … read more
Jo C.
Jo C.
Barrister
Master's Degree
33,317 satisfied customers
We found a leather corner sofa in DFS we liked, on advice from
We found a leather corner sofa in DFS we liked, on advice from the salesman he told us we could add a no arm section to the sofa to make it larger. We ordered it and it has just arrived, however, the … read more
Jo C.
Jo C.
Barrister
Master's Degree
33,317 satisfied customers
we ordered a sofa from DFS mid nov 2009, salesman promised
we ordered a sofa from DFS mid nov 2009, salesman promised xmas delivery, we paid deposit on that basis and signed for sofa. when we got home and studied contract in small print it said 'try for xmas'… read more
Thomas Judge
Thomas Judge
9,963 satisfied customers
Dear sir , I bought a sofa from dfs and was faulty so i complained
Dear sir , I bought a sofa from dfs and was faulty so i complained to dfs and they repaired the sofa but still not satisfactory .it has got cracks in leather one recliner seat is woobly ,not fitted wi… read more
Jo C.
Jo C.
Barrister
Master's Degree
33,317 satisfied customers
hi im looking for some advice about sales contracts as i got
hi im looking for some advice about sales contracts as i got a new flat and i went to the DFS furniture store to try and get a sofa on credit which i would pay up monthly, i filled out all the forms e… read more
Michael Holly
Michael Holly
Bachelor's Degree
6,267 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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