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Jamie-Law, Solicitor
Category: UK Law
Satisfied Customers: 4702
Experience:  Solicitor
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I got my bank account blocked because my landlord refunded

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I got my bank account blocked because my landlord refunded my security deposit.
JA: Has a refund request been made in writing?
Customer: Yes
JA: Has anything been filed or reported?
Customer: The bank asked me to contact my landlord to call the bank and verify the payment before my account will be unlocked
JA: Anything else you want the lawyer to know before I connect you?
Customer: I am stranded in the United States on travel, I live in the UK, the bank is Barclays
JA: Have you talked to a lawyer?
Customer: No. I haven't

Hello my name is ***** ***** I will help you with this.

How come the bank account was blocked?

What has Barclays said?

Customer: replied 1 month ago.
Thank you Jamie. Barclays said I should tell my landlord to call them to verify they actually sent me the money and until then, they cannot unblock my account

Have you called them? Have you called your branch?
How much was the deposit?

Customer: replied 1 month ago.
I sent my landlord (the agent, it's the agent that processed the refund) an email. I called the Barclays customer service and that's when they informed me to contact my agent
Customer: replied 1 month ago.
The deposit was 1403 british pounds

Ok - is that sum unusual for your account? Did you tell Barclays in advance it was coming?

Customer: replied 1 month ago.
The sum is not unusual so I didn't inform my bank earlier. I get a monthly salary more than that so didn't think this was unusual

Ok - can you get hold of the Landlord/Agent?

Customer: replied 1 month ago.
The agency is closed now. I sent them an email earlier but no reply

Ok. I can give you the legal answer, but it may end up be quicker getting the agency.

The legal answer would be you can seek an emergency injunction.

You would need to instruct a Barrister to do this directly:

But if you did it yourself you would need to complete form N1:


You would need to send it to the Royal Courts of Justice and arrange a telephone urgent injunction on:

(###) ###-####6000 or(###) ###-####6260 (dont forget +44 if outside the UK).

They would get it to a 24 hour Judge who can make the order.

Then, if accepted, Barclays MUST release it.

Can I clarify anything for you about this today please?

Customer: replied 1 month ago.
It will definitely be easier to contact the agency but I'm wondering if there are grounds for them to pay a compensation? Seems arbitrary that someone merely transferring money to my account should cause my account to be blocked?

Well its probably in their terms and conditions they can suspend the account if they dont know the source of funds.

That is why you should always tell them if anything larger than a few hundred £ is going in

Does that clarify?

Jamie-Law and 2 other UK Law Specialists are ready to help you
Customer: replied 1 month ago.
Hmm.. that helps. Thanks

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