How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jamie-Law Your Own Question
Jamie-Law
Jamie-Law, Solicitor
Category: UK Law
Satisfied Customers: 4702
Experience:  Solicitor
96104960
Type Your UK Law Question Here...
Jamie-Law is online now
A new question is answered every 9 seconds

We are a small specialist contractor to a Facilities

This answer was rated:

We are a small specialist contractor to a Facilities Maintenance Organisation supporting Government Buildings.We provide emergency Call Out cover to a number of sites nationwideTo trigger our response, they raise an order for a value less than the minimum Call Out will be as per our agreed rates.We then have to arrange uplifts with the local site office who then have to get this agreed via their administration systems.If we raise an invoice without the full value, this is destroyed by the customer.To date we now have uplifts nearly a year old and only about 40% of our work can be invoiced.Can we now raise invoices after a reasonable period if they will not help?

Hello my name is ***** ***** I will help you with this.

What does your contract say please?

Jamie-Law and 3 other UK Law Specialists are ready to help you
Customer: replied 1 month ago.
Our contract is for routine maintenance only. As part of our offer, however, we have submitted a schedule of rates for Call Out services dependent on the urgency etc. of the response. This has been in effect for over 2 years.Last June the customer changed their internal procedure for approving the order uplifts and this is not working. They do not, however have any procedure for auditing this system in house and there is not person responsible for assisting.Our problem is that this contract constitutes a significant percentage of our business.

I will call shortly.