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I am sorry - this happens all the time.
Bills are sent out on a speculative basis.
I could explain for hours.
However, the upside is that the strong likelihood is that the file will be closed.
Tell them that you were unaware and that you are trying to make ends meet. Even if they look tough they will very likely not pursue and if they do come back to me.
Be strong - it will be fine.
Your job is completely safe.
To put things in perspective for you.
I was written to recently with a claim for many thousands of pounds - apparently for an overpayment of tax credits.
I have never claimed tax credits.
It was something to do with my ex partner, who had contacted them some years back apparently and the file had been closed.
They sent me this letter almost as a try out - absolutely no grounds for me to pay - but concerning to me - let alone to a non lawyer.
This is happening quite a lot and it is not a good state of affairs.
If you are very concerned then send a solicitors letter by registered post.
Do not stress about it - though I know that is difficult.