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Hello my name is ***** ***** I will help you with this.
How much is owing please?
You should reply back and say that he has breached the Consumer Rights Act 2015 by doing a poor job. As such you are offering £500 in full and final settlement, failing which they can take you to Court.
They wont as its costing him £200 an hour for a Solicitor and so already spent £300 or so!
Can I clarify anything for you about this today please?
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