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Ben Jones
Ben Jones, UK Lawyer
Category: UK Law
Satisfied Customers: 9147
Experience:  Qualified Solicitor - Please start your question with 'For Ben Jones'
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A friend in Romania had her bag stolen. This included her

Customer Question

A friend in Romania had her bag stolen. This included her bank card and I'd. The I'd was fraudulently used to clean out her current account ( €20000+). Her bank, Raffeisen bank, have frozen her account and are saying that it is her own fault? Surely they have been negligent in allowing access to her account?
JA: Are you in the UK or are you in the States?
Customer: I am in UK. ..the victim is Romanian
JA: What action has been taken so far? What's your ideal outcome?
Customer: Police informed..get funds back or guaranteed from bank
JA: Anything else you want the lawyer to know before I connect you?
Customer: No
Submitted: 12 months ago.
Category: UK Law
Expert:  Jamie-Law replied 12 months ago.

Hello my name is ***** ***** I will help you.

For now please let me know whether she reported it to the bank when it was stolen please?