Good evening. Thank you for the question. It is my pleasure to assist you with this.
Your experience is extremely common. I had a client in exactly the same situation although the companies who promised the rate reduction didn’t come up with the goods and then tried to sue her for the fee! We got rid of them.
Your situation is a bit different, because you paid money upfront and you were told by the salesman that you could have your money back.
It may have been in the small print but if the small print was given to you after you sign the cheque and gave it to him, they cannot rely on that because it is post contractual.
I wouldn’t be hanging around. Put it in writing and tell them that they have until Friday week, 26 August to refund you in full failing which you will issue Small Claims Court proceedings without further notice. If they don’t refund you, then on the 27th, issue Small Claims Court proceedings against them you can do quickly and easily here
the court will then decide whether you are entitled to this refund or not.
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