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What reason was provided for not allowing you to board the plane?
OK thank you, ***** ***** it with me. I am in court today for the rest of today so will prepare my advice in a while and get back to you at the earliest opportunity. There is no need to wait here as you will receive an email when I have responded. Thank you.
Thanks for your patience. Whilst you have made a complaint directly with Easyjet, you cannot force them to resolve that within a specific time or to your satisfaction. So if you are not happy with the way the complaint has been dealt with them you have the following options:
· You can make a complaint to the Civil Aviation Authority who are the airline’s regulator (http://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/Refer-your-complaint-to-us/)
· You can make a claim in the county court
However note that if you are going to make a claim in court you will have to prove that you were indeed discriminated because of your race. Just because they said ‘people like you’ does not automatically mean that they were referring to your race. Also if they can show that someone of the same or other minority race was allowed through then you cannot say that you were treated in this was because of race because others were not. So some evidence that race was a motive behind their actions will be needed. But you are able to make a claim of course, I do suggest you try to resolve it with them directly first though before you opt for legal action.
This is your basic legal position. I have more detailed advice for you in terms of the steps you need to follow if you wish to make a claim, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there is no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you