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Have you checked to see how much such a pallet would cost to send normally?
Hello, in general you would not be covered by the consumer regulations which would only apply to private consumers and which require the service provider to ensure that the service they provide is done at a ‘reasonable cost’.
However, there could be a contractual issue because when you entered into a contract with them (this would have happened when they agreed to send the parcel for you), they should have discussed the charges with you. If they did not and you agreed to send the pallet based on the information you had, you could try and challenge them for a potential breach of contract for adding charges which were not discussed with you at the outset. It may therefore come down to only paying what such a service would have cost had you bought it from any other reasonable and comparable service provider.
At this stage it is down to them to decide whether to take this matter further. If you refuse to pay what you have been quoted then they will have to decide whether to take you to court to pay that. If they do, then a court will also look at these factors and decide whether these extra charges are reasonable and should stand or if they should be deducted from the total cost.
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Hello, I see you have read my response to your query. Please let me know if this has answered your original question or if you need me to clarify anything else for you in relation to this? If your query has been dealt with please take a second to leave a positive rating by selecting 3, 4 or 5 starts from the top of the page. If you need further help please get back to me on here and I will assist as best as I can. Thank you.