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Hello my name is ***** ***** I am happy to help you today, I am sorry about your daughters broken elbow. What would you like to know about this situation?
I can really understand why you are upset about this, as a parent of primary school age children myself I would want to know why I wasn't called if I was in your position.
I think you need to speak to the school about procedures for supervising children on the apparatus and whether it is considered to be the lunchtime supervisors job to do this.
Sadly whether the lunchtime supervisor was watching closely or not your daughter may have fallen and it is only possible to claim compensation if you can show that the accident was someone else's fault. This would be if the apparatus was faulty or if there was another factor which resulted in the fall.
You can argue that the lack of supervision made the fall more likely so that should be your starting point.
You may want to speak to a high street personal injury solicitor to see if they would take it on on a no win no fee basis.
I do think that a complaint should be made though as it is clear that procedures for contacting you and filling out the accident book have not been satisfactorily followed.
I think this is why the policy needs to be looked at for the very reason you suggest.
If there is inadequate supervision then they should not be allowed to use the apparatus at all.
I think that if there is a gap in the care that ought to have been expected then there is a possibility of a claim. I just urge you to be realistic though as if it can be shown that even if a supervisor was present an accident could have happened (as sometimes they do) then the claim would fail.