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You need to give Amazon a reasonable amount of time to investigate and resolve this issue; I suggest you chase them up after 14 days. If no positive response is forthcoming you should send them a letter to claim stating exactly what you claim is against them and what you would like them to do (e.g. Full refund and compensation for the damage). If they do not reimburse you, you should sue in the County Court using the small claims procedure. The claim can be made online via the Ministry of Justice website www.moneyclaim.gov.uk