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I had instructed credit card company to refund the monies to…

Customer Question
I had instructed credit card...
I had instructed credit card company to refund the monies to the company where it originally came from as I was told since it is was a large amount namely 12k they can not send it my bank account.
I was assured was done and showed on my credit card statement.
Company did not receive the monies ie 12k.
today after contacting the bank I have been informed that bank is
tracing where the money has gone.
this has resulted in me loosing around 4.5k in having to close my stock market positions with the company.(Stock broking firm)
can I claim this losses
Submitted: 3 years ago.Category: UK Law
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Customer reply replied 3 years ago
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Solicitor: Alex J., Litigator replied 3 years ago
Alex J.
Alex J., Litigator
Category: UK Law
Satisfied Customers: 3,891
Experience: LLB, LPC, DELF
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Hi, Thank you for your question and welcome. My name is ***** ***** I will assist you. Is this a personal account? Did you have to give the credit card company bank details? Kind regards AJ
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Customer reply replied 3 years ago
No as they said they already had the bank details of the sender.
Solicitor: Alex J., Litigator replied 3 years ago
Hi,
Thank you.
So just to clarify - the bank sent the monies to the wrong account, as a result you could not executed your trade and therefore lost £4.5k in profit?
Did you give the instructions in writing?
Kind regards
AJ
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