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Am I entitled to a full refund

Customer Question
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Am I entitled to a full refund ?
Submitted: 7 years ago.Category: UK Law
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Answered in 1 minute by:
6/1/2011
Solicitor: Daniel Smith, Daniel Smith replied 7 years ago
Daniel Smith
Daniel Smith, Daniel Smith
Category: UK Law
Satisfied Customers: 4,035
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Hi there. Thanks for your question, I will help you with this.
What was wrong about the description?
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Customer reply replied 7 years ago
I was under the impression I had ordered an Ipad2 after carrying out a search for that item.. However on receipt it was the original model, which I wouldnt have ordered anyway considering the new one was already on the market
Solicitor: Daniel Smith, Daniel Smith replied 7 years ago
Were you wrongly under the impression it was an iPad2, or were the shop right?

How did you order and when did you order/receive the goods?

Dan
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Customer reply replied 7 years ago
Obviously with internet search it picked up 'Ipad' & wrongly or rightly I ordered thinking it was the correct model.
Purchased through a third party seller via Amazon. Good were received withing four days and returned within 36hrs
Solicitor: Daniel Smith, Daniel Smith replied 7 years ago
Okay, well the distance selling regulations does allow a 7 day cooling off period if you'd written to cancel and sent the goods back you should be entitled to exercise that right.

If you didnt use the goods, then you should consider issuing proceedings to recover the balance at www.moneyclaim.gov.uk. It's a small claim and hence only the smallest risk of an adverse costs award if you lose.

Given the value of the claim, whilst it's possible, it's perhaps doubtful amazon will fight you over it.
Dan
Daniel Smith
Daniel Smith, Daniel Smith
Category: UK Law
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Customer reply replied 7 years ago
It was a third party seller actually selling on Amazon..
I assume the same advice applies though with regards XXXXX XXXXX suggested website.
Many thanks.
Solicitor: Daniel Smith, Daniel Smith replied 7 years ago
I'd expect the sane principle to apply.

Good luck with this!

Dan
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

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