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A year ago, in the UK, we ordered from a specialist supplier/manufactu
A year ago, in the UK, we ordered from a specialist supplier/manufacturer a light aircraft road trailer/hangar, costing £9,500 Sterling (inc. VAT). The supplier had already built several of these to o… read more
James Mather
James Mather
7,349 satisfied customers
Today I bought a washer dryer over the phone and paid with
Today I bought a washer dryer over the phone and paid with a debit card. Later I noticed that it is 40 pounds cheaper with a different company. Can I cancel and ask for a refund? I know I can return t… read more
Jenny Mackenzie
Jenny Mackenzie
Vocational, Technical or Trade Scho
2,760 satisfied customers
we own a showroom in redhill. a customer purchased a powerchair
we own a showroom in redhill. a customer purchased a powerchair for her disabled grandaughter. a couple of weeks prior to her purchase when she first enquired about the powerchair, we advised that it … read more
Joshua
Joshua
Lawyer
LL.B (Hons), Prof. Dip. Law & Pract
11,878 satisfied customers
I have a problem with obtaining a refund (on my Mastercard)
I have a problem with obtaining a refund (on my Mastercard) for a wheelchair I bought for my disabled granddaughter in mid-January. I bought it from Remo Healthcare in Redhill for £1,600 in mid-Januar… read more
Ben Jones
Ben Jones
UK Lawyer
Legal Practice Course
9,256 satisfied customers
I bought a Car in October 2011 it is a citroen C6 Exclusive
I bought a Car in October 2011 it is a citroen C6 Exclusive model. However only the day after it feveloped a fault which neccetitated going to the local citroen Garage and being repaired at the dealer… read more
Joshua
Joshua
Lawyer
LL.B (Hons), Prof. Dip. Law & Pract
11,878 satisfied customers
I telephoned a UK supplier to order car parts (value approaching
I telephoned a UK supplier to order car parts (value approaching £3000) on 14/02/2012 from information on that company's website. The items were not in stock but the supplier contacted the manufacture… read more
Jo C.
Jo C.
Barrister
Master's Degree
71,897 satisfied customers
If i buy a piece of bespoke clothing and the sleeve diameter
If i buy a piece of bespoke clothing and the sleeve diameter is larger than I require, but the diameter of this was neither specified by me or seller, do I have any option to ask for refund or repair/… read more
Ben Jones
Ben Jones
UK Lawyer
Legal Practice Course
9,256 satisfied customers
Purchased printer online. delivered thursday ,opened ,tested,
Purchased printer online. delivered thursday ,opened ,tested, paper constantly jamming. Advised seller Friday ask them to uplift and refund my money. I did print .They advised me to register the warra… read more
Joshua
Joshua
Lawyer
LL.B (Hons), Prof. Dip. Law & Pract
11,878 satisfied customers
Hi I bought a composite granite sink online and it was delivered
Hi I bought a composite granite sink online and it was delivered to me in March. I opened the packaging soon after delivery to check the contents were correct. The sink itself was packaged upside down… read more
Jo C.
Jo C.
Barrister
Master's Degree
71,897 satisfied customers
the back cushions on a leather sofa i bought do not match at
the back cushions on a leather sofa i bought do not match at the point they meet. The left one looks fine but the right oneathe point of meeting has a much coarser softer grain. To sunm up they do not… read more
Jo C.
Jo C.
Barrister
Master's Degree
71,897 satisfied customers
Back in May I bought a used Jaguar from Appleyard Jaguar in
Back in May I bought a used Jaguar from Appleyard Jaguar in Bradford, within 1hr a major fault showed up with the suspension, after many visits and them having the car in the workshop for long periods… read more
Jo C.
Jo C.
Barrister
Master's Degree
71,897 satisfied customers
we are an on line furniture company, this morning we delivered
we are an on line furniture company, this morning we delivered a chest of drawers to a customer, they did not look at the measurements and the item would not fit up there stairs, they want to return i… read more
Jo C.
Jo C.
Barrister
Master's Degree
71,897 satisfied customers
Hi! We purchased a new car (cash+ trade in approx 11,400
Hi! We purchased a new car (cash+ trade in = approx 11,400 pounds). Within 10 minutes the front brakes failed ‘full-on' while travelling in a road-works accident black-spot. By good fortune I was able… read more
Jo C.
Jo C.
Barrister
Master's Degree
71,897 satisfied customers
Hi, I have bought a pair of shoes on the internet. The order
Hi, I have bought a pair of shoes on the internet. The order was received, and they are not as described or look like shown in the photograph nor do they fit! I am being refused a refund on the ground… read more
UK
UK
Legal Adviser
Vocational, Technical or Trade Scho
1,760 satisfied customers
Distance selling regulations how do I cover myself against
Distance selling regulations how do I cover myself against liability of damages, loss of earnings etc. I sell car spares which are sourced from liquidation stock and obsolete stock and many are no lon… read more
Jo C.
Jo C.
Barrister
Master's Degree
71,897 satisfied customers
I bought a Flat Pack Bed Frame and a Mattress to suit on 29DEC09
I bought a Flat Pack Bed Frame and a Mattress to suit on 29DEC09 from Paul Simon. Both were to be delivered on 1st February 2010. My wife didn't like the choice and on 2nd January I called the store t… read more
Jo C.
Jo C.
Barrister
Master's Degree
71,897 satisfied customers
we bought a new car (and scrapped an old car under the scheme)
we bought a new car (and scrapped an old car under the scheme) and waited 19 wks for delivery, it was wrong. The manufacturer & franchise agreed a rebuild was more cost effective and last Thurs we too… read more
DR Lawyer
DR Lawyer
BA (HONS) Pgdl Pgdlp
2,318 satisfied customers
hello, i bought some goods from a company via the internet
hello, i bought some goods from a company via the internet and paid by pay pal in April, after the time limit of paypal guarantee expired it was obvious they were unwilling to supply all the goods, i … read more
Jo C.
Jo C.
Barrister
Master's Degree
71,897 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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