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I bought some new suspension for my car (via distance selling)

. The items were...
I bought some new suspension for my car (via distance selling) . The items were delivered to the workshop that were going to fit it for me on the 23/12/10. I ordered via the goods via this same workshop approx 3 weeks ago. I have since changed my mind - can I get a refund? I paid using a credit card. I do not have possesion of the items (the workshop does) as the workshop that were going to fit it for me ordered the items directly from the manufacturer on my behalf.
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Answered in 13 minutes by:
1/1/2011
Jo C.
Jo C., Barrister
Category: UK Law
Satisfied Customers: 71,543
Experience: Over 5 years in practice.
Verified
Hi

Thank you for your question. I will try to help with this.

If this was an online deal then you have the right to cancel within 7 days in writing of receipt of the product.

There are some exceptions to that although they are not likely to apply here. The only one that I can see immediately they could try to rely on is this. There is no automatic cooling off period for goods that are clearly personalised. In fairness, they had to order them specially but that doesn't really get over the hurdle of being 'clearly personalised'. The goods are still theirs to sell to another.

Remember to set down the cancellation in writing or it will be void.

I am happy to discuss the above but please remember to click on accept. I will continue to help for free thereafter.
Jo C.
Jo C., Barrister
Category: UK Law
Satisfied Customers: 71,543
Experience: Over 5 years in practice.
Verified
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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