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I purchased spectacles from xxxx.co.uk and have raised
I purchased spectacles from xxxx.co.uk and have raised a potential issue with them. Looking at their site , they quote 100% no quibble guarantees on refund. see http://www.xxxx.co.uk/glasses/glasses-s… read more
Jo C.
Jo C.
Barrister
Master's Degree
71,911 satisfied customers
My Daughter ordered a pair of glasses and paid form them to
My Daughter ordered a pair of glasses and paid form them to be thinned to the thinnest specification, she was told at the time that the frame she picked was a good choice and her new glasses would loo… read more
Jo C.
Jo C.
Barrister
Master's Degree
71,911 satisfied customers
Five weeks prior to my grand daughters prom(a Thursday) I
Five weeks prior to my grand daughter's prom(a Thursday) I went the Prima Donna dress shop in Newport to look for a prom derss.They did not have any in stock in her size. The sales person said that if… read more
Jo C.
Jo C.
Barrister
Master's Degree
71,911 satisfied customers
My wife ordered two pairs of glasses in January. Dealer required
My wife ordered two pairs of glasses in January. Dealer required anoth eye test. Produced new glasses but wife unable to read with them. He suggested new lens and wanted more money.He had alreay been … read more
Jo C.
Jo C.
Barrister
Master's Degree
71,911 satisfied customers
My partner paid circa £300 to Optical Express in Oxford for
My partner paid circa £300 to Optical Express in Oxford for "varifocal lenses" to fit existing frames. After many weeks the lenses produced were not right and so my partner insisted they be changed. S… read more
Ben Jones
Ben Jones
UK Lawyer
Legal Practice Course
9,256 satisfied customers
Purchased a pair of glasses in January (approx 650). I have
Purchased a pair of glasses in January (approx £650). I have just about everything that is possible done to them, thinned lenses, photochromics etc. I asked for scratch resistent lenses as my last pai… read more
Ben Jones
Ben Jones
UK Lawyer
Legal Practice Course
9,256 satisfied customers
I purchased a ruby & diamond ring from H.Samuel in March 2010
I purchased a ruby & diamond ring from H.Samuel in March 2010 £139 a special offer from the normal price of £179. Four weeks ago I noticed a ruby was missing, I took it back to H.Samuel for an estimat… read more
Joshua
Joshua
Lawyer
LL.B (Hons), Prof. Dip. Law & Pract
11,878 satisfied customers
HELP I ordered and paid for my shoes in January, in-store,
HELP I ordered and paid for my shoes in January, in-store, with the assurance of the shop owner that I would be able to return them for a larger pair should they not fit. The delivery estimate was 6-8… read more
Jo C.
Jo C.
Barrister
Master's Degree
71,911 satisfied customers
my diamond was loose in my engagment ring and asked the jewellers
my diamond was loose in my engagment ring and asked the jewellers where I had my wedding ring made 34 months previous if they could do anything, they said the claws needed replacing. When we went back… read more
James Mather
James Mather
7,349 satisfied customers
I have returned a pair of shoes to a shop after 1 week. I didnt
I have returned a pair of shoes to a shop after 1 week. I didn't try on the shoes in the shop but at home and found them not suitable ie. wrong size and uncomfortable. The shop now tell me their polic… read more
Jenny Mackenzie
Jenny Mackenzie
Vocational, Technical or Trade Scho
2,760 satisfied customers
I bought some varifocal glasses 6 months ago, I bought the
I bought some varifocal glasses 6 months ago, I bought the most expensive variant as I wanted good all round vision, not a small strip down the middle, and like to read. I made that clear to the perso… read more
Jo C.
Jo C.
Barrister
Master's Degree
71,911 satisfied customers
In June i bought a pair of varifocal rimless glasses from an
In June i bought a pair of varifocal rimless glasses from an optician in Warrington. Within 5 days of me collecting these the lenses broke and were scratched. I returned them to the opticians for repa… read more
Joshua
Joshua
Lawyer
LL.B (Hons), Prof. Dip. Law & Pract
11,878 satisfied customers
Hi I recently went into an Optical Express shop in Edinburgh
Hi I recently went into an Optical Express shop in Edinburgh to enquire about purchasing a pair of Prescription Reading Sun glasses . I spoke with the store manager about the above items to ascertain … read more
Thomas Judge
Thomas Judge
9,955 satisfied customers
An employee and I chose a pair of sunglasses for prescription
An employee and I chose a pair of sunglasses for prescription from Vision Express and they told me it would be ready on a certain day and i made payment for them before leaving the store. i went to co… read more
Jo C.
Jo C.
Barrister
Master's Degree
71,911 satisfied customers
Hello, I would like to know what my rights are with regards
Hello, I would like to know what my rights are with regards XXXXX XXXXX local opticians with holding a pair of glasses-(Frame) which my daughter brought in to have the lens inserted which was free of … read more
Thomas Judge
Thomas Judge
9,955 satisfied customers
are you aware of an expert who would be willing to examine
are you aware of an expert who would be willing to examine my glasses and assist me in a compensation claim… read more
Jo C.
Jo C.
Barrister
Master's Degree
71,911 satisfied customers
I bought two pairs of glasses in a store. i was told the lenses
I bought two pairs of glasses in a store. i was told the lenses would be thinner than my old ones. they are not. also, the glasses are so heavy I can't wear them without getting a headache. Can I get … read more
lawsolved
lawsolved
Bachelor's Degree
1,484 satisfied customers
I have bought new glasses from the optical shop and the first
I have bought new glasses from the optical shop and the first ones they made me I was unable to reda in as they are varifocal lenses they told me that the frame was unsuitable for my prescription.I ch… read more
Jo C.
Jo C.
Barrister
Master's Degree
71,911 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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