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The plane we were on took 11 hours to reach its destination
The plane we were on took 11 hours to reach its destination instead of 5 because the wheels did not retract after take off. The plane flew over Dublin for a few hours to burn fuel and then another 2 h… read more
Joshua
Joshua
Lawyer
LL.B (Hons), Prof. Dip. Law & Pract
11,878 satisfied customers
I have been on holiday with Thomson and resort was awful and
I have been on holiday with Thomson and resort was awful and we were treated very badly - asked for downgrade from All Inclusive to Half Board whilst still on holiday and Thomson reps advised reservat… read more
UK-Justice
UK-Justice
Master's Degree
11,008 satisfied customers
My partner and I travelled to Kenya in April and had booked
My partner and I travelled to Kenya in April and had booked return internal flights to Mombasa with Jetlink for which we had received booking confirmation. When we arrived for our flights we were told… read more
Jo C.
Jo C.
Barrister
71,936 satisfied customers
I have seperated from my partner and have had to cancel a holiday
I have seperated from my partner and have had to cancel a holiday booking, I booked on a cheap deposit so at cancellation I'm still liable for a £200 charge, I am happy to pay this due to the terms an… read more
Joshua
Joshua
Lawyer
LL.B (Hons), Prof. Dip. Law & Pract
11,878 satisfied customers
Yesterday, by telephone, I booked and paid for in full with
Yesterday, by telephone, I booked and paid for in full with a Credit Card, a flight to Melbourne flying Royal Brunei Airline with what I thought was Flight House and received a confirmation email last… read more
Jo C.
Jo C.
Barrister
71,936 satisfied customers
i travelled to India for a holiday in march the booking was
i travelled to India for a holiday in march the booking was made for London to Mumbai 2nd march and to porbander 3rd march return flights were confirmed when the booking was made i e was for porbander… read more
UK-Justice
UK-Justice
Master's Degree
11,008 satisfied customers
Hi, I was supposed to go on holiday to Sharm El Sheik on
Hi, I was supposed to go on holiday to Sharm El Sheik on the 2nd of February and return on the 9th. I canceled my holiday but Thomson told me normal terms and conditions apply, that is I will not get … read more
UK-Justice
UK-Justice
Master's Degree
11,008 satisfied customers
We booked a holiday with Thomson, back in August, we booked
We booked a holiday with Thomson, back in August, we booked & payed for the royal decameron in montego bay, all invoices are for this resort, which we have, but when we got to Jamaica in Dec, they had… read more
Thomas Judge
Thomas Judge
9,958 satisfied customers
My daughter has booked, and paid for, a holiday through an
My daughter has booked, and paid for, a holiday through an agent called 'Ice Lolly' on the internet. Her confirmation came from a company called Freedom Travel Group Ltd, trading under the name of ' R… read more
Expert1090
Expert1090
Consultant
Master's Degree
697 satisfied customers
10 day allinclusive holiday cancelled due to ash cloud air
10 day allinclusive holiday cancelled due to ash cloud air fare refunded by ryan air holiday insurance does not cover extreme circumstances holiday co. did not offer alternative dates or refund no one… read more
UK-Justice
UK-Justice
Master's Degree
11,008 satisfied customers
I paid for an all inclusive package with Thomson Holidays as
I paid for an all inclusive package with Thomson Holidays as I was advised by a member of their staff that it would include branded drinks. It turned out not to be the case and I had to pay for my cho… read more
Jo C.
Jo C.
Barrister
71,936 satisfied customers
We have a villa in Spain which we rent privately with Owners
We have a villa in Spain which we rent privately with Owners Direct for holiday rentals. The guests do not book a package, they simply book their accomodation with us and arrange flights, car hire etc… read more
Thomas Judge
Thomas Judge
9,958 satisfied customers
My business partner have a holiday villa in Florida which we
My business partner and I have a holiday villa in Florida which we rent out to holiday makers. From the UK. We have 4 week cancellation policy. Guests were due on 16th April but their flights were can… read more
Shan G
Shan G
Master's Degree
559 satisfied customers
We are due to go to turkey on 1st of may al inclusive for two
We are due to go to turkey on 1st of may al inclusive for two weeksIve been in contact wiyh shop . I asked them what happens if we get grounde by volcanic ash and was told we would be removed from hot… read more
UK
UK
Legal Adviser
Vocational, Technical or Trade Scho
1,760 satisfied customers
How do we stand legally with a travel agent company if we are
How do we stand legally with a travel agent company if we are forced to cancel a holiday in Sri Lanka (a week) due to the current volcanic ash situation? We were due to flight out on the 16th April. A… read more
UK
UK
Legal Adviser
Vocational, Technical or Trade Scho
1,760 satisfied customers
Purchased a holiday with Thomson Holidays in Llandudno on Saturday
Purchased a holiday with Thomson Holidays in Llandudno on Saturday 2nd @4.30pm , whilst in the store we asked about up grading our flight, we where offered an upgrade to business class for a further £… read more
Senior Partner
Senior Partner
Bachelor's Degree
4,582 satisfied customers
Early this year we booked a holiday to stay with our daughter
Early this year we booked a holiday to stay with our daughter in Tasmania. The arrangements were made with Thomson Ludlow and through them by Austravel. We had flexible tickets and total price of holi… read more
Chris_H
Chris_H
Consultant Solicitor
Bachelor's Degree
1,081 satisfied customers
I have booked holiday to Bermuda flying with Zoom airlines
I have booked holiday to Bermuda flying with Zoom airlines which has gone bust.I paid the travel agent by credit card but one payment covered hotel and airline. The travel agent paid Zoom on his credi… read more
A. Stewart
A. Stewart
Master's Degree
2,140 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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