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A. Stewart
A. Stewart, Barrister
Category: UK Law
Satisfied Customers: 4474
Experience:  Barrister
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We paid a 1000 deposit over the phone for a brand new car.

Resolved Question:

We paid a £1000 deposit over the phone for a brand new car. 2 days later we cancelled, via phone, email, and recorded letter. They've responded saying that the deposit is non-refundable, but are we covered under the Distance Selling Regulations - we cancelled within 7 days, and had not received or signed any agreement. We had been to their premises the weekend before, but we had not seen the car we were buying (which was in stock at another location). The salesman did say at the time we gave the deposit that the deposit was non-refundable, but we didn't receive anything in writing to confirm our cancellation rights. The same salesman confirmed that he'd process our deposit, when we phoned to cancel. Do we have any case to get our deposit back ?
Submitted: 8 years ago.
Category: UK Law
Expert:  A. Stewart replied 8 years ago.

Sorry to hear that.

If you ordered the new car and paid the deposit over the phone(rather than at the business premises of the dealer), and cancelled within the statutory 7 day cooling off period, then you are indeed covered under the Distance Selling Regulations and can claim a full refund of the £1000 deposit paid by you.

Hope this helps.

A. Stewart and other UK Law Specialists are ready to help you
Customer: replied 8 years ago.


That's great thanks. The Distance Selling Regulations seem to be vague in places, esp where cars are concerned, but hopefully your confidence is founded, and they do indeed refund our deposit.