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My son has been to get his passport today, he has lost his

passport which expired in 2009...
My son has been to get his passport today, he has lost his passport which expired in 2009, in 2000 we changed our family name by Deed Poll and he took a certified copy of that Deed Poll with him to the appointment in London Today. The advisor refused to process his application because they stated that the Deed Poll done by a local solicitor in 2000 was an illegal document also it was a certified copy of the original so also not a legal document.My husband and I used mirror documents in our own names for our own passport renewals in 2005 and 2010 respectively.The Passport & Identity Office gave him a "legal" Deed Poll that he was required to complete and return. This is very confusing I understood from the issuing solicitor (now retired) that a Deed Poll was a legally binding document in perpetuity and I cannot imagine that he would have issued an illegal document.I made complaint on his behalf to the P & I office this morning (my son suffers with ME and was very distressed by the experience, the advisor was very rude to him and refused to call a supervisor) also he gave them his credit card to take the fee and that was not returned to him before he left the building. The complaints officer called me later on and I could hardly understand what they were saying they had a very strong eastern european accent which was almost unintelligable and I had to keep asking them to repeat.Can you give any guidance on this please?
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Answered in 5 hours by:
8/13/2012
UKSolicitorJA
UKSolicitorJA, Solicitor
Category: UK Immigration Law
Satisfied Customers: 4,312
Experience: English Solicitor and UK Immigration Law Expert
Verified
Hello,

Sorry to hear this.

I suggest you contact the solicitor about the deed poll and see what he says, if the document is not valid, then the passport office is lawfully allowed to refuse it. Your son may be issued a passport in his original name if that speeds up the process. He may then change it later on.

Thank you
UKSolicitorJA
UKSolicitorJA, Solicitor
Category: UK Immigration Law
Satisfied Customers: 4,312
Experience: English Solicitor and UK Immigration Law Expert
Verified
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Clare
Clare, Solicitor
Category: UK Immigration Law
Satisfied Customers: 34,483
Experience: 25 years hight street experience
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Hi
How old was your son at the time the Change of Name Deed was signed?
Claire
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Customer reply replied 5 years ago
18
Hi
Just to check - he had actually passed his 18th birthday?
(its the only thing I can even begin to imagine could have been wrong)
Claire
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Customer reply replied 5 years ago
His date of birth is 24 nov 1982 so he was 18 in the nov we did the deed poll earlier in January the same year
Hi
AH,
Was it countersigned by both the parents named on his birth certificate?
Claire
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Customer reply replied 5 years ago
No it was a separate deed for Jeremy signed by Jeremy an,d the issuing solicitor signed as a deed by the said ....
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Customer reply replied 5 years ago
Thank you a clear concise answer
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Customer reply replied 5 years ago
Unfortunately we have had to have a new deed prepared as they would not accept it, the lawyer said that the format has changed requiring before and after signatures although the document we had was perfectly legal and it should not be necessary to change documents because there is a new "standard" however the Passport and immigration office are a law unto themselves and to get the passport issued ice had a no choice choice if u understand my meaning, so significantly the poorer he now has a document that will pass the test for the passport, the trick will be to get it pushed back quickly for a new appointment. I have made an official complaint and contacted my MP.
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UKSolicitorJA
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