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The Bt audio and ford devices are missing on my car. Is

Customer Question
The Bt audio and...

The Bt audio and ford devices are missing on my car. Is there a way to reload? Is a case of taking out fuse 6 again? Thanks.

Mechanic's Assistant: Okay, I'll connect you to the mechanic to go over that information regarding your Ford. Before I do, is there anything else you want him to know?

Yes. DAB connection is quite poor. Can this be updated?

Submitted: 7 months ago.Category: UK Ford
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Customer reply replied 7 months ago
Its a mondeo mk4 5 door.
Answered in 22 hours by:
12/18/2017
Ford Mechanic: Gallagher99, FORD SENIOR /SPECIALIST TECHNICIAN replied 7 months ago
Gallagher99
Gallagher99, FORD SENIOR /SPECIALIST TECHNICIAN
Category: UK Ford
Satisfied Customers: 3,357
Experience: SVQ LEVEL 3, QAULIFIED FORD SENIOR/SPECIALIST TECHNICIAN , ATA REGISTERD ,12 YEARS EXPERIENCE
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Hi there , good morning to you and sorry for the delayed response
My name is ***** ***** I would be happy to assist you TodayDo you still require technical assistance with this concernKindest regards ***** *****
Brian
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Customer reply replied 7 months ago
please.
Ford Mechanic: Gallagher99, FORD SENIOR /SPECIALIST TECHNICIAN replied 7 months ago
Hi there no worriesOk the Bluetooth issue is down to a software lock up or missmatch between the phone and moduleThe dab issue is down to a software issue
This was a very common occuranceThere is later software updates fir both the Bluetooth and dab modules which can only be carried out via fords idsThe Bluetooth audio systems are fuse 6 or 7 depending on setup
(Passengers fuse box )
The dab fuse is 43 (battery fuse box )You can attempt to reset the systems by either removing the fuses or what I do is just disconnect one of the battery terminals this resets the systemsKindest regards ***** *****
Brian
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