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SCREEN SHOWING DATABASE EMPTY. CELLO DIGITAL TV WITH

Customer Question
SCREEN SHOWING DATABASE EMPTY ...

SCREEN SHOWING DATABASE EMPTY

Technician's Assistant: What's the make/model of your device? How old is it?

CELLO DIGITAL TV WITH FREEVIEW BOUGHT DEC 2016 * WORKING OK UNTIL LAST WEEK

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

FIRST TIME

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

CONNECTED TO SKY

Submitted: 5 months ago.Category: UK Electronics
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Answered in 1 minute by:
11/18/2017
Electronics Technician: Nathan, Technician replied 5 months ago
Nathan
Nathan, Technician
Category: UK Electronics
Satisfied Customers: 29,002
Experience: Electronics technician for install, troubleshooting, and repairs.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Do you have a sky BOX connected to the tv, or are you using an aerial?

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Customer reply replied 5 months ago
SKY BOX
Electronics Technician: Nathan, Technician replied 5 months ago

Okay, and can you tell me exactly where on the back of the tv (which port) you have the sky box connected to currently?

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Customer reply replied 5 months ago
EVERYTHING HAS BEEN WORKING FINE FOR MONTHS.
Customer reply replied 5 months ago
WHAT IS THE CAUSE OF THE SUDDEN PROBLEM
Electronics Technician: Nathan, Technician replied 5 months ago

Without the specific details I've requested, I can't give you an answer to that.

Please provide the information I've asked for.

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Electronics Technician: Nathan, Technician replied 5 months ago

Hello, it appears your question is still open.
Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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green-owl
green-owl, Engineer
Category: UK Electronics
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