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2013 Mercedes GLK 250 cdi 7 gear automatic after the

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2013 Mercedes GLK 250...

2013 Mercedes GLK 250 cdi 7 gear automatic after the accident, can not engage the gear in the car ,the transmission was not damaged,the message shows on the display,go to the workshop without changing gears, can not turn it on neutral.the accident is on right side front only fender and hood ,airbag open

Mechanic's Assistant: How many miles are on the car? Is it the original transmission?

36000miles

Mechanic's Assistant: What is the model of your '13 Mercedes?

Gkl X204

Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far?

I checked the fuses,all cables,I exchanged the positive batterycable, and all airbag which opened

Submitted: 3 months ago.Category: UK Car
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Answered in 5 minutes by:
3/21/2018
UK Auto Mechanic: Lou P, UK Car Mechanic replied 3 months ago
Lou P
Lou P, UK Car Mechanic
Category: UK Car
Satisfied Customers: 6,094
Experience: 15+ years experience in the automotive field on all types of vehicles with access to diagrams and repair info.
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Hello, my name is***** and i will do my best to assist you.I am going over your story now and will reply back soon with some info,thanks!

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UK Auto Mechanic: Lou P, UK Car Mechanic replied 3 months ago

does the engine start and run?

do you have a scan tool that can read the mercedes?

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Customer reply replied 3 months ago
engine starts I do not have scan toll for mercedes
UK Auto Mechanic: Lou P, UK Car Mechanic replied 3 months ago

ok, can you send me a picture of what the dash is showing so i can see it?

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UK Auto Mechanic: Lou P, UK Car Mechanic replied 3 months ago

there is a fuse box inside of the jump start point in the engine bay, we need to make sure all the fuses on the inside are good.

F32

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Customer reply replied 3 months ago
the fuse box is new
UK Auto Mechanic: Lou P, UK Car Mechanic replied 3 months ago

ok, does the correct gear display in the dash? does the P highlight?

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UK Auto Mechanic: Lou P, UK Car Mechanic replied 3 months ago

ok,

but when you go to shift it what happens?

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UK Auto Mechanic: Lou P, UK Car Mechanic replied 3 months ago

is your shifter on the center console or the steering column?

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Customer reply replied 3 months ago
on the steering column, nothing happens
UK Auto Mechanic: Lou P, UK Car Mechanic replied 3 months ago

ok,

its possible that the shifter in the column is bad.,

they are very problematic, when it shows the message that you have it either means there is an issue with the communicatin system and the gear is not known or the shifter is not showing a value.

since the dash shows P highlighted that tells me that the communication system is ok and the issue is most likely the shifter.

or the steering column assembly since its all one module.

we really need codes read to know for sure but i think that is your issue.

Lou

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Customer reply replied 3 months ago
I tried in the beginning two shifter in the column ,when the colleague connected his scan tool and showed that he can not see shifter in the column
UK Auto Mechanic: Lou P, UK Car Mechanic replied 3 months ago

ok, do the steering wheel buttons work?

can you adjust the radio volume with the steering wheel buttons?

change the dash menus?

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Customer reply replied 3 months ago
all telephone buttons also
UK Auto Mechanic: Lou P, UK Car Mechanic replied 3 months ago

ok. hmm.

let me check the diagram.

is there a way you can get the scanner again?

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Customer reply replied 3 months ago
I think I have to bring tehe car to MB Dealer. after all
thanks for your time
UK Auto Mechanic: Lou P, UK Car Mechanic replied 3 months ago

well hang on a few :)

do the turn signals and high beams work? wipers?

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